Location: Corvallis,OR, USA
Let your leadership and call center experience take you to the next level of your career. With over two billion dollars in assets, Oregon State Credit Union is one of the most respected credit unions in the Northwest with a strong reputation of integrity, member focus and unsurpassed service.
As Director of Contact Center, you will provide positive leadership and strategic direction for Contact Center operations to promote growth and sustain a high level of efficiency and member satisfaction. This includes developing and implementing strategies to optimize overall department performance with a focus on efficiencies, adaptation of technologies, digital engagement and revenue generation. You will also be responsible for fostering a positive and collaborative work environment that promotes continuous learning and professional development, serving as the primary contact to vendors to enhance the functionality of products and software, as well as staying on top of all updates and enhancements to ensure processes remain current and necessary changes are made when needed.
What you will need to be successful:
* 8 - 10 years of relevant experience in a call center and/or the financial services industry
* A minimum of 5 years of supervisory experience required
* At least 2 years of lending experience required
* Strong leadership and strategic planning skills
* Ability to gather, assemble, correlate and analyze data and facts to develop solutions
* Demonstrates a high degree of skill in complex problem solving, conflict resolution, and time management with the ability to effectively prioritize workload
* Excellent written and oral communication, and interpersonal skills
* Proficiency in call center management software, Microsoft Office and online banking software systems
Ways we'll appreciate you:
* A positive atmosphere
* Competitive wages, incentive bonuses, paid holidays and paid time off
* 100% credit-union-paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available
* 401k Plan with an amazingly generous credit union match!
* Tax-saving Flexible Spending and Health Savings Plans
* Premier membership perks, company clothing, wellness and recognition programs
Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better. The service you'll provide by leading and inspiring our Call Center staff is critical to our success.
Location: 4800 SW Research Way, Corvallis
Work type: Full-Time, Hybrid, Exempt
Compensation: $137,800k/year + bonus
Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.
The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.