MagniFind is excited to partner with a leading data SaaS company in the search for a Director of Customer Success to lead and scale their customer success function.
YOUR BACKGROUND:
- 8+ years in customer success or post-sales roles, with at least 4 years managing teams.
- Proven track record of building and scaling customer success teams in a SaaS environment.
- Strong understanding of API solutions, Business Intelligence, and Data Analytics.
- Skilled in business value selling with a history of achieving or exceeding revenue targets.
- Excellent communicator with experience engaging technical and executive-level stakeholders.
THE COMPANY:
- A cutting-edge data SaaS platform helping businesses access and manage web data at scale.
- Rapidly growing with a diverse, global client base and a focus on innovation.
- Committed to delivering customer-centric solutions and fostering a collaborative culture.
THE ROLE:
- Lead and scale a team of Customer Success Managers, driving customer engagement and satisfaction.
- Own customer success strategy, including onboarding, value realization, and retention.
- Collaborate with Sales and Product teams to align customer goals with company objectives.
- Build scalable processes and best practices to support rapid growth and deliver exceptional results.
- Act as a trusted advisor to clients, ensuring they achieve maximum value from the platform.
WHY JOIN?
- Shape and lead the customer success function at a fast-growing, innovative company.
- Make a significant impact on customer outcomes and company growth.
- Join a collaborative, forward-thinking team that values innovation and results.