About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant - where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city's most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
Director of Digital Strategy Four Seasons Hotel New York Downtown OUR VISION: We are New York's Luxury Lifestyle Icon. OUR MISSION: To inspire meaningful connections... To curate exceptional experiences... To deliver passionate service... ...with kindness, care and a commitment to excellence Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise. OUR PURPOSE: To Enrich the Lives of Employees, Guests and the Community around us OUR VALUES: We think differently We are client obsessed We have passion We own it We truly care about each other We have integrity Join Our Team The Four Seasons Hotel New York Downtown is looking for a Director of Digital Strategy who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Director of Digital Strategy, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Regional Director of Marketing. Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Director of Digital Strategy, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
WHO YOU ARE: You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
BASIC PURPOSE: The Director of Digital Strategy (DDS) is a pivotal digital services role, supporting Four Seasons Hotel New York Downtown (NYD). This position carries profit and loss responsibility. The DDS role is critical in enhancing the digital presence and performance of NYD, requiring a blend of strategic oversight and hands-on management. The Director of Digital Strategy reports directly to the Regional Director of Marketing.
KEY RESPONSIBILITIES: - Digital Platform Management: Oversee all digital platforms used for hotel marketing, ensuring consistent brand messaging and alignment across properties.
- Media Strategy: Manage investments in Paid Media and SEO, set strategies for Owned Media, provide strategic direction for Earned Media placements in collaboration with NYD Commercial team.
- Social Media Strategy: Advise on and align the social media strategy with the broader digital strategy to ensure optimal performance and brand reinforcement.
- Digital Content Creative: Collaborate with DOM, PRD, and DMM on content creation, including video and photo shoots, to ensure digital content meets brand guidelines and supports marketing objectives.
- Channel Ownership: Take ownership of key digital channels, including the Four Seasons website (fs.com), the mobile app, and other revenue-generating digital platforms.
- Brand Growth: Drive hotel awareness and acquisition of new guests through digital channels while retaining and engaging loyal Four Seasons brand guests.
ESSENTIAL FUNCTIONS: - Collaborate with DOM on setting and executing annual Paid Media and SEO budgets and strategies.
- Work cross functionally with PRD, APRD, and DMM.
- Collaborate with the DOM and DORM to identify revenue opportunities through analytics and data-mining to align on strategy by segment, channel, and geo source.
- Collaborate with DOM, Manage hotels' Digital Investment, SEO, and relative Brand Partners. Liaison with Four Seasons Commercial Media and Digital Performance Teams for guidance and to ensure best practices.
- Manage SEO content health and growth of natural channel performance.
- Collaborate and consult on strategies for Owned Media which includes:
- Set Strategy for FS.com Website Content
- Manage Direct Mail (CRM) Strategies
- Direct on Social Media Strategy and Content
- Collaborate with property PRD, APRD, and DMM and provide guidance on the use and integration of key search words and terms in all digital related content creation.
- Support DOM and PRD as needed with partnerships opportunities for the hotel/brand to generate New-To-Brand Guests.
- Oversee Paid Media related, Website, and Advertising, Photography, and Promotion lines in Marketing Budget.
- Support property Promotional events as needed to drive and increased awareness.
- Ensure that all hotel promotions, advertising, direct mail pieces, and collateral support digital strategy and performance.
- Articulate and communicate measurable ROI for all investments.
- Be adept at using and running reports from all data resources available (i.e. C360, Adobe Analytics, Medallia, Agency reporting, Power BI).
- Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
- Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
NON-ESSENTIAL FUNCTIONS: - Perform other tasks or projects as assigned by the Director of Marketing.
KNOWLEDGE AND SKILLS: Education: College education required
Experience: 5-7 years' experience in a multi-property marketing leadership capacity with Four Seasons or another related organization.
Skills and Abilities: - Thorough understanding of Analytics
- Understand Channel Distribution
- Ability to use data to formulates strategies
- Strong writing and oral presentation skills
- Knowledge of production methods in graphic arts and collateral
- Knowledge of Media & Social Media practices and broadcast production methods
Salary Expectations- $120,000.00-$135,000.00
What to Expect: You Will... - Be part of a cohesive team with opportunities to build a successful career with global potential
- Have access to a robust benefit plan
- Have the opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
Learn more about what it is like to work at Four Seasons - visit us: We look forward to receiving your application
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.****** Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -