Director of Enrollment Services
: Job Details :

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Director provides strategic leadership and manages enrollment and advising services, ensuring student support throughout their academic journey. This role focuses on improving enrollment, retention, completion rates, and aligning services with institutional goals. The Director oversees enrollment/advising staff, develops/implements student success programs, and ensures compliance with federal and state regulations. Open until filled with priority review of applications beginning Nov. 15, 2024.

Key Responsibilities

Leadership & Supervision

• Manage and supervise advising and enrollment staff at multiple locations.
• Oversee professional development, performance, schedules, and timesheets.
• Develop policies to enhance academic persistence and retention.
• Ensure compliance with regulations and accreditation standards.

Advising & Student Success

• Oversee successful operations of One-Stop advising model, which includes providing student assistance with enrolling, financial aid, academic planning, transfer support, and student success.
• Ensure seamless communication between departments.
• Lead development of new student orientation
• Stay updated on advising best practices, provide training, and integrate new approaches.

Data & Reporting

• Monitor advising performance and student outcomes using KPIs.
• Provide regular reports and make data-driven adjustments to advising/enrollment programs.
• Maintain detailed student interaction records to ensure service quality.

Outreach & Collaboration

• Work with Academics to develop and standardize best practices in advising and to foster seamless student transition between ES Advising and Departmental Advising.
• Work with Marketing, Public Relations, and New Student Relations & Community Engagement to increase enrollment.
• Partner with external organizations and institutions to support student success.
• Represent the department on committees and special projects.

Rate of Pay $58,757 annualized

Knowledge, Skills, and Abilities

• Knowledge of the organization and administration of various higher education academic and social programs.
• Knowledge of campus and community resources.
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs.
• Ability to coordinate the activities of campus academic and/or social programs.
• Ability to evaluate collected information and formulate into recommendations.
• Ability to compile information into report form.

Physical Demands/Work Environment

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is: Frequently: * Manipulate items with fingers, including keyboarding * Sitting * Standing * Walking Constantly: * Hearing * Repetitive motion * Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Work Environment

The Director will work at both campus locations, with occasional evening or weekend work as required to meet student needs. Primary work station will be Bentonville.

Qualifications

Education

• Master's degree in Higher Education, Counseling, or related field.

Experience

• 5+ years in advising or student success, with 3+ years in a leadership role.

Skills

• Expertise in student development, advising best practices, and retention strategies.
• Proficient in higher education systems (e.g., Workday, Banner).
• Strong communication, leadership, and organizational skills.
• Proficient in Microsoft Suite

Preferred Qualifications

• Experience in a community college setting.
• Familiarity with HE accreditation standards and compliance.
• Bilingual or experience with diverse, non-traditional student populations.

NWACC is an Equal Opportunity Employer, please see our EEO policy.