Director of Enrollment Services
: Job Details :

DEPARTMENT: Enrollment Services JOB TITLE: Director of Enrollment Services CLASSIFICATION: Exempt REPORTS TO: Chief Operations Officer (COO) JOB GOAL: The Director of Enrollment Services provides leadership and strategic direction for the operations and activities of PA Cyber's enrollment function. These functions include but are not limited to the following: facilitates enrollment functions for the school, arrange for recruiting opportunities, training staff on enrollment, transition, and retention processes. This position is responsible for oversite of school-wide Enrollment Services staff. This position will work closely with marketing and other departments to ensure quality customer-oriented services comply with PA Cyber policies, PDE guidelines, relevant Pennsylvania school code, and cyber charter school laws. MINIMUM QUALIFICATIONS: • Degree(s) in Public Administration, Marketing, Business Administration, or related field • Minimum 7 years of combined experience in college or K-12 school enrollment management, registration, recruitment, and relevant program management and marketing with at least three years of direct management, direct supervision of employees, or administration roles. • Education K-12 or college experience is a plus • Must possess excellent communication and interpersonal skills • Must possess excellent leadership skills and professional judgment • Child Abuse Clearance; Pennsylvania State Police Criminal Record Check and Federal Bureau of Investigation (FBI) Clearance ESSENTIAL DUTIES AND RESPONSIBILITIES: • Oversee and direct the activities of school-wide enrollment function and enrollment services staff by providing vision, objectives, and expectations of work performance. • Resolve day-to day operational challenges and obstacles that impact productivity or workflow • Monitor and evaluate employee performance through regular feedback, coaching, and annual performance management evaluation • Address performance issues promptly by implementing expectation conversations, performance improvement plans or disciplinary actions as necessary • Follow and enforce school policy, procedures, and work rules • Report and document any incidents, accidents, or policy violations in a timely and thorough manner • Assist in hiring, training, and disciplining of direct/indirect report staff • Work on-site at the location designated as PA Cyber's main office • Develops and maintains a strategic plan for enrollment services with a genuine commitment to student success, growing enrollment, student retention and supporting diversity. • Investigates and develops ways to meet enrollment goals and improve services to prospective families • Serves as the liaison between enrollment services, academic program personnel, and other departments to stay current on school programs and offerings • Produces and distributes regular progress reports on enrollment goals • Prepares and manages the departmental budget, monitoring all expenditures to assure compliance with the policies of school. • Fosters a positive work culture that encourages collaboration, creativity, and accountability • Fosters and supports the ongoing development of staff by providing orientation, training, performance coaching, continuing education, and professional development opportunities. • Plans, manage, monitor, and controls department budget consistent with achieving school and department goals and objectives and takes responsibility for ensuring maximum value for expenditure. • Protects the confidentiality of records and information gained as part of exercising professional duties and uses discretion in sharing such information within the legal confines. • Demonstrated professional behavior, including discretion, good judgment and integrity • Demonstrate ability to prioritize tasks and manage resources efficiently • Must be able to travel frequently • Must be able to work extended hours as needed or requested • Must attend regular board meetings • Perform any additional duties deemed necessary to meet the ongoing needs of the organization by the Chief Operations Officer (COO) PHYSICAL DEMANDS: While performing the duties of this job, the employee is occasionally required to stand, walk, sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This job description is only a summary of the typical functions of the position, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Additional duties may be assigned as necessary.