Location: Dallas,TX, USA
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.
Your mission:
Should you choose to accept it
The Director of Events is responsible for overseeing all aspects of Catering and Conference Services to reach the department's financial revenue goals and service expectations as the leader. This position carries a Catering goal and will assist Conference Services in planning, detailing and executing BEOs and Resumes for upcoming conferences in the hotel.
The Director of Events knows having many talents within the same industry leaves naysayers envious. Part people manager, part catering and events salesperson, they put the M in multi-tasking.
The Nitty-Gritty:
What exactly you will be doing
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide out of this world customer service experience for our guests:
* Achieve an annual Catering revenue goal established at the beginning of each year and spread out over 12 months.
* Manage a team of 2 managers and 1 coordinator to execute flawless events to ensure they are making their annual goals.
* Partner closely with the Chef and the Banquet department to ensure they have all the details from the Catering and Conference Managers to ensure the client's experience during the event or meeting the clients' expectations.
* Develop and implement strategies, timelines, and expectations to ensure the team understands the importance of getting the BEOs and Resumes out in a timely manner with all the details needed for each department.
* Lead BEO meetings twice a week, and a weekly Resume meeting to ensure every department has all the information on each group or catering event and is distributed a minimum of 10 days from the client's event or conference.
* Review all contracts to ensure the information is correct and the concessions, attrition and cancellations are in line with the committed food and beverage revenue.
* Enforce standards. policies, and procedures as in place to create guidelines for the team.
* Produce post-event reports to evaluate success and identify areas for improvement
* Provide continual training for the staff to be able to learn and grow in their profession.
* Assist the DOSM in Budgeting and Forecasting Banquet and Catering Reviews monthly.
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place
* Strong management skills and ability to manage people and multiple priorities simultaneously
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and handle pressure with ease
* Must have good organizational, analytical, and coordinating abilities
* Ability to work side by side and manage a team.
* Excellent problem-solving abilities
* Must be creative and able to prioritize tasks in the face of many challenges
* Ability to stay calm and have a positive attitude in dealing with last-minute pop-up events, client dissatisfaction, etc.
* Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
Background must-have:
* Current, legal and unrestricted ability to work in the United States
* Minimum of 3 years of experience as a Director of Catering and/or Director of Conference Services
* Experience in hospitality is strongly preferred
* Bachelor's degree in event management, hospitality, marketing, or a related field would be preferred, but not required
* Ability to clearly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
* Proficient in MS Outlook, Word, Excel and PowerPoint