Director of Field Operations
: Job Details :

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud, and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.Imagine working for a company that awards innovation, teamwork, and growth. Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers!As we grow nationwide, we have a great opportunity for a DIRECTOR OF FIELD OPERATIONS in our Atlanta/Alpharetta, GA market.The Director of Field Operations will be responsible for overseeing and optimizing all field operations activities, ensuring seamless execution of technology deployments, support services, and customer satisfaction. This role will involve strategic planning, team leadership, and cross-functional collaboration to drive operational excellence and achieve organizational goals.Key Responsibilities:Develop and implement strategic plans to enhance field operations efficiency and effectiveness.Oversee the deployment, installation, and support of technology solutions at client sites.Manage and mentor a team of field service managers and technicians, fostering a culture of excellence and continuous improvement.Collaborate with product procurement, logistics, sales, and customer support teams to align field operations with business objectives.Monitor and analyze field performance metrics, providing insights and recommendations for process improvements.Ensure compliance with company policies, industry standards, and regulatory requirements.Develop and manage budgets for field operations, ensuring cost-effective solutions and resource allocation.Handle escalated client issues and complex operational challenges, providing effective resolutions and maintaining high levels of customer satisfaction.Stay updated on industry trends, emerging technologies, and best practices to drive innovation in field operations.Qualifications:Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field (Master's degree preferred).Proven experience (8+ years) in field operations or a similar role within the technology industry, including leadership experience.Strong understanding of technology deployment, support services, and operational processes.Strong MS 365, Power BI and ERP experience.Excellent leadership, communication, and interpersonal skills.Demonstrated ability to manage complex projects and drive cross-functional collaboration.Analytical mindset with the ability to leverage data for decision-making and process improvement.Proficiency in project management tools and software.Willingness to travel as needed to oversee operations and meet with clients.Additional Information:This position will require travel up to 10 days per month.Novatech is an equal-opportunity employer. We encourage diversity and inclusion in our workforce.Novatech provides great benefits, competitive compensation, a positive upbeat culture, and ongoing professional development for your career.Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.401(k) plan with matching company contribution.Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave.Employee Recognition Program.Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.#J-18808-Ljbffr