Job Summary:
As a Director of Front Office, you would be responsible for directing and administering all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the entire front desk team.
Qualifications:
- Hospitality Management with at least 2 years of progressive Front Office management experience in a 200+ room hotel with meeting space is preferred.
- Marriott experience is required.
- Specific brand experience preferred.
Job Responsibilities:
- Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability.
- Monitors and develops associate performance to include but not limited to providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and makes improvements accordingly.
- Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Implements and monitors all corporate marketing programs.
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing, and policies, as well as knowledge of the local area and events.
- Runs and completes daily reports, analyzes data, and makes decisions based on data.
- Resolves guest issues and concerns to guest satisfaction.
- Recruits, interviews, and trains associates.
- Is certified to respond to emergencies including but not limited to the operation of the Fire Panel and communication with emergency personnel such as Police and Fire Department.
- Completes tasks or projects as assigned or as required.
Property Details:
Located in the Maitland Center corporate community, Sheraton Orlando North is located 1,950 feet from Interstate 4 and offers on-site dining options and completely nonsmoking guest rooms.
Begin the day at the Sheraton Orlando North with a cup of coffee from the in-room coffee machine or by relaxing on the balcony. A flat-screen TV, desk, and private bathroom are also included in all rooms.
Guests can enjoy an energizing workout in the fitness center or a refreshing swim in the outdoor pool or hot tub. A business center, car hire, and meeting and banquet spaces are available.
Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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