We are confidentially seeking a Director of Hotel Operations to oversee the day-to-day operations of our full-service, independent resort, ensuring optimal guest satisfaction, operational efficiency, and profitability in central Vermont. This role requires a strong leader with experience in hospitality management, capable of driving initiatives to improve service quality and operational processes while fostering a positive workplace culture. The Director of Hotel Operations will play a pivotal role in maintaining the resort s reputation for excellence and driving its continued success. If you are a dynamic leader with a passion for hospitality, we invite you to apply for this exciting opportunity.
Responsibilities
- Operational Management: Coordinate and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance to ensure seamless operation.
- Guest Experience: Implement and monitor service standards to deliver an exceptional guest experience, addressing guest complaints and feedback proactively.
- Performance Management: Develop performance metrics for departmental managers, conduct regular performance reviews, and provide coaching and development.
- Budgeting and Financial Management: Oversee budgeting, financial planning, and cost control, ensuring all operations are within budget and aligned with the financial goals of the organization.
- Team Management: Lead recruitment, training, and retention strategies to maintain a skilled and motivated workforce, fostering a culture of excellence and teamwork.
- Compliance and Safety: Ensure compliance with all local, state, and federal regulations, including health and safety standards, and maintain a safe environment for guests and employees.
- Strategic Planning: Collaborate with the executive team to develop and execute strategic plans aimed at enhancing operational effectiveness and achieving business objectives.
Qualifications
- Education: Bachelor s degree in hospitality management, Business Administration, or a related field; Master s degree preferred.
- Experience: Minimum of 8 years in hotel management, with at least 5 years in a senior leadership role.
- Skills: Strong leadership, communication, and interpersonal skills. Proven ability to manage budgets, drive operational improvements, and enhance guest satisfaction.
- Additional Requirements: Proficiency in hotel management software, strong critical thinking skills, and the ability to work flexible hours, including weekends and holidays.
Benefits
- Competitive Base Salary and Bonus
- Medical, Dental, and Vision Insurance
- STD and LTD Insurance
- Life Insurance
- Employee Assistance Program
- 401K w/ Matching