ABOUT THE CARROLL COMPANIESFor over 30 years, The Carroll Companies have been committed to achieving business success by providing innovative, cost-effective real estate developments and services.Headquartered in Greensboro, NC, The Carroll Companies features a collection of enterprises specializing in diverse aspects of land development construction, ownership, management, and publication. As The Carroll Companies continue to evolve nationally and internationally, we are best known for our luxury multifamily developments, visionary mixed-use lifestyle centers, and superior storage solutions.WHY WORK FOR CARROLL HOSPITALITY?
- Sole owner-owned and operated for over 20 years.
- Thriving culture that promotes safety first for all of our employees.
- Company uniforms provided to employees if required.
- Paid training & certifications offered, as appropriate.
- Comprehensive medical, dental and vision benefits in addition to 401K, 401K match, Short Term. Disability, Long Term Disability & Life Insurance for eligible employees.
- Medical Advocacy Program available to all employees.
- Paid time off & Paid Holidays.
- Employee Discount Program.
- Referral Bonus Program.
Job SummaryThe Hotel Director of Operations is responsible for the overall day-to-day operations of the hotel, ensuring guest satisfaction, maximizing revenue, and maintaining operational efficiency. This role requires a strong understanding of the hospitality industry, excellent leadership skills, and the ability to manage multiple tasks simultaneously.Responsibilities
- Oversee daily operations: Manage all hotel departments including front desk, housekeeping, maintenance, and food and beverage.
- Guest satisfaction: Ensure exceptional guest experiences by consistently delivering high-quality service and addressing guest complaints promptly.
- Financial performance: Develop and implement strategies to maximize revenue and control costs, including budgeting and forecasting.
- Team management: Recruit, hire, train, and develop a high-performing team. Provide ongoing coaching and performance feedback.
- Quality assurance: Establish and maintain high standards of cleanliness, safety, and service throughout the hotel.
- Sales and marketing: Collaborate with the sales and marketing team to develop and implement strategies to increase occupancy rates and average daily rate (ADR).
- Problem-solving: Identify and resolve operational issues in a timely and effective manner.
- Compliance: Ensure compliance with all hotel policies, procedures, and local regulations.
Qualifications
- Proven experience in hotel management or a related field
- Strong leadership and interpersonal skills
- Excellent organizational and time management abilities
- Ability to work under pressure and handle multiple tasks simultaneously
- Strong problem-solving and decision-making skills
- Proficiency in hotel management software
- Bachelor's degree in hospitality management or a related field preferred
The Carroll Companies is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity is a source of strength and innovation, and we are dedicated to providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage applicants from all backgrounds to apply and join us in our mission to create a workplace that reflects the diversity of the world we serve. Together, we strive to build a culture that celebrates uniqueness, embraces differences, and ensures that every employee feels empowered to bring their authentic selves to work. Your talent is what matters most, and we are excited to welcome individuals from all walks of life to contribute their skills and perspectives to our dynamic team.