Job Type Full-timeDescriptionJOB SUMMARY: The Director of Housekeeping is responsible for ensuring the efficient operations of the Housekeeping Department in accordance with Avion standards. This includes leading the entire Housekeeping Department, covering rooms, front/back of house, public areas, and laundry.EXPERIENCE & EDUCATION:
- At least 7 years of progressive experience in a hotel or related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 years of related experience.
- Supervisory experience required.
- Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
- Must have a valid driver's license for the applicable state. ? Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations. ? Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and adjust to meet the constraints of particular needs.
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests. ? Must be able to work with and understand financial information and data, and basic arithmetic functions.
Requirements JOB FUNTIONS & DUTIES:
- Approach all encounters with guests and associates in an attentive, friendly, courteous, and serviceoriented manner.
- Maintain regular attendance in compliance with Avion standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Avion standards and regulations to encourage safe and efficient hotel operations. ? Comply with certification requirements as applicable for the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
- Establish and maintain a key control system for the department.
- Operate radios efficiently and professionally in communication with hotel staff.
- Ensure the proper use of radio etiquette within the housekeeping department.
- Monitor and direct all Housekeeping and Laundry leadership.
- Ensure compliance with company and brand training using the steps to effective training according to Avion standards. Housekeeping Director Job Code: 2002
- Conduct all 90-day and annual associate performance appraisals according to Avion S.O.P.s.
- Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
- Conduct monthly department meetings with housekeeping staff according to Avion standards.
- Prepare associate schedules according to the business forecast, payroll budget guidelines, and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
- Maintain standards regarding Purchase Orders, vouchering of invoices, and checkbook accounting according to Avion S.O.P.s.
- Ensure guest privacy and security by correctly following Avion procedures.
- Participate in required M.O.D. coverage as scheduled.
- Ensure implementation of all Avion's policies and house rules.
- Train and review all House Safety rules and procedures with Housekeeping staff.
- Motivate, coach, counsel, and discipline all Housekeeping leaders according to Avion S.O.P.s.
- Lead and facilitate monthly all-associate team meetings, and any other functions required by management.
- Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion standards.
- Maintain a professional working relationship and promote open lines of communication with other managers, associates, and all departments.
- Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
- Focus the Housekeeping Department on its role in contributing to guest service scores.
- Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and associates.
- Conduct weekly walk-throughs with General Manager and Property Engineer.
- Use the telephone and computer system for reporting and verifying room status.
- Properly store, secure, and issue supplies as needed to meet business demands.
- Complete all reports in a timely and efficient manner as required by management.
- Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
- Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
- Ensure completion of regular maintenance and cleaning projects on a biannual basis.
- Monitor all V.I.P.s, special guests, and requests.
- Perform any other duties as requested by the General Manager.
- Access to back-of-house areas of the hotel and sensitive information.
- Interact and occasionally have unsupervised contact with guests and/or colleagues.
- Access and control sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets.
- Drive safely on behalf of the company for business reasons.
- Maintain a high level of trust and responsibility.
- Represent the company with a certain level of reputation and good character as well as exercise sound judgment