Director of HousekeepingRHW HOTELS TownePlace Suites Kansas City AirportRHW Management, Inc., a national hotel management company with hotels located in Colorado, Kansas, Missouri and Nebraska. is seeking an experienced Director of Housekeeping to help lead the housekeeping team at our TownePlace Suites located at the Kansas City Airport. As a Director of Housekeeping, you will ensue smooth operations of the hotel by leading, coaching and mentoring of the housekeeping staff, while ensuring that the cleanliness goals are obtained in accordance with Marriott Standards. RHW Management, Inc. is made up of creative professionals who are committed to helping our business grow and providing excellent service to our guests through integrity, commitment, and leadership. Qualified candidates will have a demonstrated history of similar operational values. We are seeking candidates with a minimum of 2 years' experience in a Director of Housekeeping capacity. Preferred candidates will have experience as Director of Housekeeping of a TownePlace Suites product or Marriott hotel. Exceptional leadership and communication skills are required, as well as proficiency in hospitality PMS systems. You will be the foundation of and model for a fun, positive, and optimistic leadership team focused on maximizing guest satisfaction and Marriott standards. RHW Management, Inc. offers a competitive total compensation package including health benefits, 401k, Paid Vacation and more. Interested candidates please upload your resume outlining your background.
Essential Duties and Responsibilities - Ensure all rooms are cleaned to Marriott standards
- Ensure that Public areas are clean and well maintained
- Maintain inventory of all chemicals and cleaning supplies
- Maintain inventory of all guest room supplies
- Inspect all cleaned rooms daily
- Respond to any and all housekeeping requests by guests or through the work order program
- Hire / Train / Coach / Counsel / Discipline, and with the approval of the General
- Manager, Terminate housekeeping department staff
- Stay within budget
- Administer Key Control within the Housekeeping department
- Manage hourly labor schedule in accordance to RHW's budgeted Minutes per Occupied Room
- Maintain all logs and records of Marriott and RHW required documentation
- Interact with and respond to guest questions or concerns
- Operate department with in RHW budgetary guidelines
- Available to always work on call and accessible via cell phone/radio unless otherwise excused
Educational Requirements - High School Diploma or equivalent required.
Skills and ExperienceThe following is required or have familiarity with:
- Property Management System Expertise (PMS)
- Scheduling
- Budgeting
- Forecasting
- Ordering
- Coaching and Counseling
Proficiency in:
- Computer/business technology (Microsoft Office)
- Business correspondence writing skills
- Must be fluent (reading/writing/speaking) in the prevalent language of the guests
Must have demonstrable experience in:
- Building and developing teams
- Formal associate development, including Associate training and development
- Strategic thinking and subsequent execution of related plans
Behavioral Traits that are in alignment with our culture:
- Servant Leadership
- Exceptional active listening skills
- Pleasant demeanor
- The consistent demonstration of professional behavior and image
- Strong work ethic
- An unending quest for customer satisfaction
- Product knowledge
- An inclination toward healthy competitiveness