Oversee the administration and configuration of Office 365 applications and services.
Implement security measures and best practices for Office 365 to ensure optimal usage and integration.
Azure Active Directory (AD):
Manage Azure AD configurations, including user accounts, groups, and permissions.
Ensure reliable access and security through identity and access management solutions.
CRM Systems & Database Administration:
Administer and optimize CRM systems, including Blackbaud CRM, ensuring data accuracy and effective integrations.
Maintain the integrity and consistency of donor databases (e.g., Blackbaud) and ensure proper data entry and maintenance procedures.
Generate and manage reports for various departments, including financial reports, donor activity, and project updates.
Communicate with software vendors to solve issues and research solutions.
Network Infrastructure:
Oversee the configuration, maintenance, and security of network hardware, ensuring reliable connectivity and troubleshooting issues.
Implement network upgrades and improvements as necessary to maintain optimal performance and security.
Leadership and Team Management:
Lead, mentor, and develop the IT team to achieve high performance and professional growth.
Define team objectives, set priorities, and manage workloads to foster a collaborative and innovative IT environment.
Helpdesk and User Support:
Oversee the helpdesk function, ensuring timely and effective resolution of technical issues.
Implement and maintain helpdesk best practices, analyzing performance metrics to identify areas for improvement.
Strategic Planning and Execution:
Develop and implement IT strategies that align with organizational goals and mission.
Evaluate and recommend new technologies to enhance organizational effectiveness, managing IT projects to ensure timely and budget-compliant completion.
Budgeting and Financial Management:
Develop and manage the IT budget, ensuring cost-effective solutions and alignment with organizational priorities.
Monitor expenditures and provide financial reports on IT-related costs.
Data Management & Reporting:
Ensure the availability and reliability of data produced and consumed by WGM's IT systems.
Maintain destination address lists for all reports, manage permissions, and ensure synchronization across all databases. Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT management, with strong skills in Office 365, Azure AD, CRM systems, network infrastructure, and database management.
Proven leadership experience, with the ability to manage and motivate a team.
Strong budgeting and financial management skills.
Excellent problem-solving, analytical, and troubleshooting abilities.
Strong communication and interpersonal skills, with the ability to work collaboratively with various stakeholders.
Database experience, particularly with Blackbaud.
Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, PMP) are a plus.
Must reflect WGM's commitment to Christian service and uphold the organization's values. Application Process: The World Gospel Mission application process includes completing two forms: