DIRECTOR OF INTAKE & ASSESSMENT
: Job Details :

General Description The Director of Intake is accountable for overseeing and directing the intake and assessment teams across all operating states. The role collaborates closely with the senior leadership teams across all departments to ensure the delivery of exceptional care. They must be a strong leader who is able to inspire their team, modeling the company's core values. Tasks & ResponsibilitiesA. Essential Duties

Tracks and reports on monthly and annual key performance data.

Ensures compliance to accreditation standards and requirements, federal, state, and local certifying, and licensure bodies

Conducts timely employee evaluations, Professional Improvement Plans, and appropriate Disciplinary Action. Ensuring all clinical staff are properly licensed or credentialed in accordance with state regulations and all clinical staff are supervisory by the appropriately credentialed staff.

Assists with the recruiting, interviewing, hiring, and onboarding of clinical staff.

Administrative and clinical oversight of the Intake Departments across all operating states.

Ensures all departmental key performance indicators are achieved while proactively problem-solving barriers and implementing necessary adjustments to ensure departments meet or exceed goals.

Supports with the launch and acquisition of all new facilities.

Undertakes special projects as directed by the Executive team.

B. Additional Duties

Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.

As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.

Take Accountability: Take constructive feedback and prevent discourse among our peers.

Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.

Be Professional: Wear business casual attire (please see dress code policy).

Competencies

Adaptability

Customer Service

Decision Making

Dependability

Ethics

Interpersonal Skills

Job Knowledge

Conflict Management

Organization Skills

Productivity

Self-Development

Teamwork

Core Functions

Leadership, Management and Accountability

Clinical Management

Clinical Supervision and Training

Data Outcomes Management

Project Management

Performance Standards & Measurement

Compliance with essential and incidental duties; compliance with company policies and procedures.

Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 3 weeks resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities.
• Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Possibility of lifting moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Excellent presentation and relationship-building skills required.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications Education:

• Full Clinical Licensure (LCSW, LPC, LMFT)

Experience:

• 5+ years' experience working in a Behavioral Health Facility demonstrating progressive leadership.
• 2 years of supervisory experience.