Location: Morristown,TN, USA
**DIRECTOR OF MEMBERSHIP AND FITNESS**
**Sports Facilities Management, LLC - Morristown Landing Recreation & Events**
*LOCATION: Morristown, TN*
**DEPARTMENT: MEMBERSHIP AND FITNESS**
**REPORTS TO: GENERAL MANAGER**
**STATUS: FULL-TIME (EXEMPT)**
**ABOUT THE COMPANY:**
The Sports Facilities Companies (SFC) are the Nation's leading resources for the management and development of sports, recreation, wellness, and events facilities. As a turn-key solution for community leaders and developers alike, SFC services span the gamut of sports and recreation needs from sports tourism & recreation master planning, program planning, and feasibility through professional facility management services. Our 30+ managed venues and 1500+ team members, represented by the SF Network, welcome more than 25 million guest visits and produce over $250 million in economic impact each year.
SFC was awarded national and regional recognition as a Top Workplace by Tampa Bay Business Journal in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
Morristown Landing Recreation and Events is located in Morristown, TN. Morristown, nestled in the foothills of the Great Smoky Mountains, is a hub for many manufacturing businesses, boasts one of the busiest regional airports in the Southeast, and maintains a tremendously low cost of living. Morristown Landing Recreation and Events houses 4 indoor basketball courts, a ten-lane competition pool, a play-climb family entertainment center, full-service caf, a 50,000 square foot state-of-the-art fitness center plus a variety of meeting and conference spaces. Morristown Landing is one of the newest members of the SFM Network, the nation's largest and fastest growing network of sports facilities and is operated by the industry-leader in outsourced operations, The Sports Facilities Companies.
**POSITION SUMMARY**
The Director of Membership & Fitness will manage all aspects of the membership department including recruitment of new members, retention of existing members, evaluation of services and supervision of assigned staff. This position will develop plans and implement new procedures and methods to achieve strategic goals. The Director of Membership & Fitness will be responsible for high-quality customer service, which includes, but is not limited to, meeting the internal and external customer needs, and presenting a positive attitude.
**PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:**
* Responsible for effective leadership in the following departments: Memberships, Fitness Aquatics and Silver Sneakers program
* Implements membership strategies that support recruitment of new members and retention of existing members; provides extraordinary member services and responsiveness to member needs
* Fosters a climate of innovation and resolves problems to ensure member satisfaction
* Effectively manages all aspects of the membership pricing structure
* Recruits, hires, trains, develops, schedules, directs, and evaluates personnel as needed
* Promotes program and membership enrollment in interactions with existing and potential members
* Coordinates program registration, including logistics to support phone, walk-in, and web registration
* Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
* Participates in the planning of annual budgets; manages and implements the approved budget for membership and takes appropriate action to correct variances
* Ensures proper implementation of Guest Services procedures, reviews and updates Guest Services SOP's and communicates changes to staff
* Effectively collaborates with the Finance Team to ensure compliance and efficient processes
* Organizes membership events and represents/promotes the venue at community events
* Serves as an integral member of the MLRE Leadership Committee
* Conducts sales tours of the facilities and gives guidance to prospective customers on the type of membership categories best suited to their needs
* Completes a variety of clerical duties providing accurate records and appropriate reports
* Maintains a professional image within the community and the venue
* Develops and promotes increased enrollment in new and existing programs
* Achieves performance-to-plan budget goals and membership enrollment goals
* Effectively manages stakeholder feedback, complaints, and compliments
* Perform the MLRE Manager-on-Duty (MOD) role as needed
* All other duties as assigned by Management
**THE IDEAL CANDIDATE HAS:**
* Proven success in generating revenues through recruiting new memberships and satisfying existing memberships
* Experience in youth and amateur sports as a consumer and a director
* Experience in corporate memberships and activation
* Proven experience in the successful launch of fitness-specific venues/events
* Experience and success in customer service, leadership, and promoting
* Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
* Proven ability to evaluate team member performance based on established KPI's
**MINIMUM QUALIFICATIONS:**
* Bachelor's degree in related field preferred or equivalent combination of education and experience
* Previous supervisory experience in customer service, aquatics, and tennis preferred
* Strong computer skills required with MS Office software and basic website capabilities
* Ability to relate effectively to diverse groups of people from all social and economic segments of the community
* Certification for CPR and First Aid required within (1) month of hire
* Must be available to work a flexible schedule, a combination of days, evenings, weekends, and some holidays
**WORKING CONDITIONS AND PHYSICAL DEMANDS**
* Must be able to lift 40 pounds waist high
* May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
* Will be required to operate a computer
* Facility has intermittent noise