About Mass AudubonMass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org. About This PositionMembers are the heartbeat, the voice, and the potential of Mass Audubon. These individuals and families represent the full spectrum of nature lovers - the loud and proud activist, the outdoor adventurer, the birding enthusiast, the family seeking memorable experiences in nature, and the person who simply wants to ensure that nature and wildlife are thriving.They are also the engine of generosity for Mass Audubon. Among them are young adults making their first contribution as well as thousands of others who extend their commitment to upwards of $15 million in annual support. These members signal to us that our work as the largest and most highly regarded conservation organization in Massachusetts is important, valued, and personally rewarding.In turn, we take our members seriously, and we strive to give them the most meaningful engagement possible - through their visits, participation in programs and events, and more.We have set some very ambitious goals for Mass Audubon over the next several years. Our Action Agenda calls for exponentially elevating our work to create resilient landscapes, equitable access to nature, and to mobilize for climate change. The voices, action, and engagement of our membership are critical factors in our ability to reach these goals. So, alongside this agenda, we aim to significantly grow our membership of 160,000.It is an exciting time to consider joining our team. The stakes for nature and our climate have never been higher. If you are a creative and strategic thinker, thrive on ambitious goals, appreciate the opportunity to forge new paths, enjoy managing and professionally developing a team of committed professionals, and love nature, please reach out. This is a chance for you to advance an amazing mission and do your best work within a fast-paced, collaborative environment!Application InstructionsPlease submit a resume and cover letter with your ADP application.Responsibilities
- Design a robust membership program that is centered around the member, growth-oriented, leadership driven, and embraces and reflects Mass Audubon mission and financial priorities.
- Create and ensure a lively and rewarding experience for our members across the state by defining member experiences and member benefits that retain and grow the program and have a high degree of membership engagement and satisfaction.
- Develop and deliver on strategies for growing membership, ranging from acquisition and direct response strategies to training and coaching our visitor services representatives to capture new and upgraded members.
- Set annual goals for membership across its various segments - new, recaptured, renewed, and upgraded - and via its various channels - at Mass Audubon wildlife sanctuary visitor hotspots, through direct response programs, and other strategies and activities. Membership will drive these goals, while field-based sanctuary teams will share that accountability. They will be monitored and reported by the Director of Membership in ways that are meant to be celebrated, supported, and held throughout the organization.
- Partner closely with our Philanthropy team to ensure that membership strategies are fueling efforts to grow donor support. Design benefits that dovetail with philanthropy engagement and stewardship goals and programs. Foster upgrades that maximize revenue in all ways.
- Create a business and financial plan for membership that illustrates strong and appropriate return on investment, including strategies and systems that reflect an understanding that membership revenue sits alongside visitation goals and budgets of our sanctuary system.
- Oversee the membership operations and implementation team, whose roles encompass membership appeals and fulfillment, member services and communications, community partner memberships, and select donor appeals and gift processing.
- Represent membership and advocate across all layers of the organization from the Board of Directors and the executive and leadership teams to on-the-ground sanctuary staff for a culture of membership and membership-related initiatives.
QualificationsAt Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:
- 5+ years of experience in membership management or related roles (such as sales, marketing, etc.); experience in a nonprofit organization is preferred
- 10+ years professional experience
- Program design, goal setting, and motivating experience in a membership organization
- Demonstrated experience in setting and meeting ambitious goals
- Ability to design and meet budget and return on investment goals
- Management experience in areas of day-to-day supervision and professional development of direct and auxiliary staff
- Demonstrable examples of results-oriented peer and team collaboration
- Ability to analyze and present complex data in ways that promote confidence, enable shared accountability, and use evidence to illustrate opportunity and gaps
- Capacity to navigate and adapt to an evolving tech stack while holding both department and organizational goals
- Commitment to building a more diverse membership base to better represent the needs of nature and people across the state
- Ability to relate to and work with a diverse range of people and perspectives and exercise cultural humility and inclusion
- Strong communication, presentation, and negotiation skills
- Enthusiasm for the mission and work of Mass Audubon is a plus
Compensation, Benefits and PerksThis position's pay range is $110,000 to $125,000/year; actual salary will reflect level of experience and qualifications relative to position requirements.Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan through MetLife, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees also enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).Work ScheduleFull time schedule of 40 hours, Monday through Friday.Other RequirementsEmployees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.Mass Audubon's Commitment to Diversity, Equity, Inclusion, & Justice Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply.Mass Audubon's mission is to protect the nature of Massachusetts for people and for wildlife by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.Equal Employment Opportunity StatementMass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.