Grid151 creates custom products and services that may not fit into the typical mold of insurance or real estate products as we know them, and that is where we can let our creative and consultative minds run wild. Our team knows, loves, and is passionate about the real estate, insurance, and mortgage lending marketplace, and has a great level of respect for the incredible economic engine that this sector represents, while also representing intensely personal, emotional, and memorable experiences for consumers. We love what we do and it shows. Grid151 encompasses an incredibly varied and diverse suite of people, tech products, and services which serve these markets, and we're growing every day. Job Summary:The Director of National Sales is a hands-on player who owns customer relationships from lead through ongoing operational customer. This role will be a part of a national sales team who meets and exceeds sales revenue expectations, sales profitability and budgetary objectives and enhances the overall customer experience. Success in this position is demonstrated by building life-of-client relationships with new clients and sources of revenue, driving new clients to the division by way of sourcing leads and opportunities and shepherding those through contract to close and operational launch. Major Areas of Responsibility: Includes the following key areas and duties, as defined by Senior Leadership, which may be modified or increased as necessary:
- Achieves a sales funnel with the ability to forecast and measure performance from lead generation to close
- Provides competitive intelligence and segment insights, highlighting opportunities for growth. Develop a lead nurturing program qualifying prospects
- Independently evaluate customer opportunities, works collaboratively with cross-functional organizational teams to develop the necessary tactics and relationships to facilitate sales cycle support through contract close and operational launch
- Possesses the ability to foresee, interpret and respond to market changes by adjusting strategies and realigning priorities accordingly
- Brings the Division's available products and services to the defined marketplace at the agreed-upon pricing strategies, facilitates customer sales cycle, works with internal partners to facilitate client launch
- Manages customer relationship after launch, continues to work collaboratively with cross-functional teams (customer success, operations, accounting) to ensure customer success and Division goals
- Follows a budgeted sales plan and meets/exceeds expectations
- Is an evangelist for the Company's culture, brand, and objectives
- Manages customer expectations and contributes to a high level of customer satisfaction and to the overall customer experience. Ensures that our customers are successfully transitioned from sales to operations
- Create new customer leads from industry relationships, industry knowledge, conferences, tradeshows, inbound inquiries. Manage lead database and prioritize sales cycle activities.
- Own the sales cycle, contract close, launch, and relationship health and retention of eAgency customers, from lead generation forward, empathizing with every aspect of the customer experience by putting customer's needs first
- Learn about customer's business and be comfortable picking up new subjects fast to understand their specific challenges in order to supply strategic input
- Coach our customer's teams on deployment, enterprise-wide enablement, and the appropriate methodologies to maximize value realization
- Act as trusted customer point of contact, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer stakeholders, at all levels
- Provide the leadership and subject matter expertise to drive the right behaviors and alignment as we partner both internally, and with our customers, to ensure sustainable success and accelerate time to revenue for the customer and eAgency
- Maintain high levels of customer engagement (including on-site meetings) with a focus on customer business outcomes, customer satisfaction, and long-term loyalty
- Attend industry conferences, trade shows, speaking and presentation opportunities to create brand awareness and active leads
- Evangelize customer success stories and help drive customer references and case studies
Education and Experience:
- 5+ years career experience in leading or owning the responsibility for customer acquisition, close, success, and revenue generation at the enterprise level, preferably in or with the mortgage, fintech, proptech, title insurance, or real estate industry
- 3-5+ years relevant work experience in a customer-facing, customer success, account management, or strategic consulting organization, ideally managing relationships with large and complex organizations
- Demonstrated track record of establishing credibility with both internal stakeholders and key customer decision makers and influencers, in a dynamic, fast-paced environment
- Demonstrated success as a self-started, self-motivated, innovative, high-energy revenue-generating sales professional
- Excellent written / oral communication, presentation, interpersonal, and organizational skills
Required Competencies
- Acts/Leads with Human Sensitivity: Demonstrates respect, develops others, enriches team dynamics
- Interacts Effectively: Listens and communicates effectively, actively networks
- Manages Complexity: Reasons from multiple perspectives, makes decisions
- Achieves Results with Integrity: Conveys energy, focuses on results, acts with integrity
- Innovates: Shows curiosity, imagines creative solutions, promotes team creativity
- Demonstrates Entrepreneurship: Takes initiative, focuses on customers, improves business performance, develops a vision
Please note:
- This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.
- We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
- Travel: Up to 50%