Location: Morgantown,PA, USA
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
SUMMARY
Our Director of Casino Operations plays a pivotal role in driving the casino operations strategy for Hollywood Casino Morgantown. This individual plans, develops, and establishes goals, objectives, and policies in collaboration with the General Manager and Corporate Partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
* Responsible for directing the overall operations and staff with Table Games/Slots/Poker/Security and Food and Beverage. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
* Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
* Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
* Provides direction to Table Games/Slots/Poker/Security and Food & Beverage leadership and oversees all Table Games and Poker game protection and overall Slot operations.
* Answers inquiries pertaining to Casino Operation policies and services and resolve occupants' complaints while supporting all customer service programs.
* Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management to maximize profitability for all areas of responsibility.
* Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
* Protects and preserves assets of the company.
* Responsible for the overall integrity of Slot, Table, Poker, Security and Food & Beverage operations.
* Participates with the Executive Management Team in developing strategic and tactical operating plans to support property objectives.
* Directs the selection, purchase/lease, placement and utilization of all gaming devices to ensure achievement of operational and financial objectives.
* Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
* Maintains strict confidentiality in all departmental and company matters.
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
* Bachelor's degree (B.A. / B.S.) from four-year college or university; or five to ten years of experience in a comparable casino operations leadership position; or equivalent combination of education and experience.
* Excellent skills in both written and oral communication.
* Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games/Slots/Poker operating systems.
* Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Must have extensive knowledge of all Table Games/Slots/Poker Operations with additional knowledge in Security and Food & Beverage desired.
* Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities.
* Responsible for staff development and training programs.
* Responsible for rewards and recognition program to maximize employee engagement.
* Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
* Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
* Determines work procedures and expedites workflow.
* Responsible for employee performance (disciplining, coaching, counseling).
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES & REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Gaming License, and Nevada Alcohol Awareness Card are required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
STAY IN THE GAME. FOLLOW US.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer