Position: Operations Director – Stamford, CTJob OverviewAs the Home Care Operations Director in our growing Connecticut-based home healthcare business, you will oversee all day-to-day operations with a focus on PCA services. This crucial role involves managing hiring, onboarding, office operations, intake, scheduling, and ensuring compliance with Connecticut's specific home care and Medicare waivers and requirements.ResponsibilitiesHiring and Recruitment:
- Collaborate with leadership to assess staffing needs and create comprehensive job descriptions tailored to PCA services, incorporating Connecticut HCBS waivers and Medicare regulations.
- Execute recruitment strategies to attract qualified candidates for PCA roles, ensuring adherence to Connecticut home care and Medicare compliance requirements.
- Conduct interviews, assess candidates, and make hiring recommendations, ensuring candidates meet Connecticut state requirements.
- Oversee the entire recruitment lifecycle, from sourcing to onboarding, specific to Connecticut PCA staff.
Onboarding
- Develop and implement a comprehensive onboarding process tailored to Connecticut PCA services, incorporating Connecticut's Medicaid waivers and Medicare guidelines.
- Conduct orientation sessions to ensure new hires are familiar with company policies, state-specific healthcare requirements, and expectations related to PCA care.
- Ensure all paperwork, background checks, training, and credentials required by Connecticut state and Medicare regulations are completed for new PCA team members.
Office Management
- Maintain a well-organized and efficient office environment to support PCA operations, ensuring adherence to Connecticut home care regulations and Medicare standards.
- Oversee office supplies, equipment, and facilities management, with a focus on optimizing PCA service delivery.
- Continuously improve administrative processes to enhance overall productivity for Connecticut-based PCA services.
Intake And Scheduling
- Collaborate with client services to manage the intake process for new PCA clients, ensuring compliance with Connecticut Medicare and Medicaid HCBS Waivers.
- Develop and maintain an efficient scheduling system for PCA services to optimize staff allocation while ensuring high-quality service delivery.
- Ensure that all scheduling adheres to Connecticut home care regulations and provides the highest level of care.
Compliance And Quality Assurance
- Stay up-to-date on Connecticut-specific healthcare regulations, Medicare standards, and other industry trends relevant to PCA services.
- Implement and enforce compliance with state and federal regulations, including Connecticut's Medicare and Medicaid HCBS Waivers.
- Continuously monitor and evaluate operational processes to uphold quality standards and regulatory compliance in Connecticut's home care sector.
Qualifications
- Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- Proven experience in operations management, preferably in healthcare with a focus on PCA services.
- Strong organizational and multitasking skills.
- Excellent interpersonal and communication abilities.
- Deep understanding of Connecticut Medicare, Medicaid waivers, and other relevant home care regulations.
- Proficiency in scheduling software and office management tools.
- Ability to thrive in a dynamic and fast-paced environment.
Benefits
- Competitive salary based on experience.
- Comprehensive health insurance.
- Opportunities for career growth and professional development.
- A supportive, team-oriented work culture.
- Making a tangible impact in the lives of individuals receiving quality PCA services in Connecticut.
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