Symmetrio is seeking a Director of Operations to support a medical oncology practice. You will be responsible for overseeing all aspects of clinic operations to ensure the delivery of high-quality patient care, effective management of resources, and compliance with regulatory standards. You will lead a team of healthcare professionals, foster a culture of collaboration and excellence, and drive continuous improvement initiatives to enhance patient satisfaction and optimize clinic performance. Key Responsibilities & Core Competencies:
- Provide strategic leadership and direction to clinic staff, fostering a positive and inclusive work environment.
- Develop and implement policies, procedures, and protocols to ensure efficient clinic operations and compliance with regulatory requirements.
- Collaborate with clinical staff to establish and maintain clinical quality standards, ensuring adherence to best practices and evidence-based guidelines.
- Oversee recruitment, training, and performance evaluation of clinic staff, promoting professional development and growth opportunities.
- Manage clinic budget, including revenue generation, expense control, and financial reporting, to achieve financial targets and sustainability.
- Identify opportunities to diversify revenue streams.
- Develop and maintain effective relationships with external stakeholders, including healthcare providers, insurers, vendors, and community organizations.
- Monitor key performance indicators (KPIs) and metrics to assess clinic performance and identify opportunities for improvement.
- Implement strategies to enhance patient satisfaction, streamline workflows, and optimize patient flow within the clinic.
- Lead initiatives to enhance patient engagement, patient education, and patient outreach efforts to improve health outcomes and patient retention.
- Ensure compliance with healthcare laws, regulations, and accreditation standards, maintaining a safe and secure environment for patients and staff.
Requirements
- Experience in medical oncology is required, background in nursing or related clinical experience is preferred.
- Demonstrated knowledge of healthcare regulations, compliance requirements, and quality improvement initiatives.
- Proficiency in financial management, budgeting, and revenue cycle management.
- Experience with electronic health records (EHR) systems and healthcare information technology (HIT) preferred.
- Ability to work effectively in a fast-paced environment, prioritize tasks, and make sound decisions under pressure.
- Commitment to continuous learning and professional development in the healthcare field.
- Strong problem-solving skills and analytical abilities, with a focus on driving results and achieving organizational goals.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- 401k Retirement Plan (4% match)
- Paid Time Off (Vacation, Sick & Public Holidays)