DIRECTOR OF OPERATIONS - Lake Kennedy Racquet CenterSports Facilities Management, LLC LOCATION: Cape Coral, FL DEPARTMENT: OPERATIONSREPORTS TO: GENERAL MANAGERSTATUS: FULL-TIME (EXEMPT)ABOUT THE COMPANY: Lake Kennedy Racquet Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Cape Coral, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Lake Kennedy Racquet Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY The Director of Operations will be responsible for the management of facility operations including but not limited to guest services, maintenance, housekeeping, retail, food & beverage, event management, front desk administration and reporting, and a robust family entertainment center. The Director of Operations will also work closely with other departments in hiring, training, and staff scheduling. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Oversees front-line Managers/Supervisors to ensure compliance with SFC Policies and additional applicable laws
- Oversees the administration and high level of detail required in the organization of events
- To be on-site at events and take responsibility for the various aspects of managing personnel and production
- Negotiates and produces contracts for relevant vendors building a good working relationship
- Builds an overall understanding of the events in the company portfolio, their operational aims and their revenue streams
- Closes liaison and communication with other departments within the events team including marketing and sales
- Ensures all health & safety, quality control, expense management, security, procedures, and, facility maintenance, and proper cash handling procedures
- Assists sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics
- Lead cross-functional teams, creates and monitors leadership team schedule
- Ensures events comply with safety regulations, ensures staff is adequately prepared for the event, gives final operational approval for event set-up
- Hires, trains, and educates staff on proper event and safety procedures
- Develops and manages budgets and exercises control in expense management/maintenance
- Analyze event performance and prepare metrics presentation
- Promotes company culture and expectations to staff
- Works with General Manager and Finance Manager to develop KPI reports
- Contributes to Facility Business Plan and execution
- Oversees proper reporting of inventory
- Serves as MOD on nights and weekends
- All additional tasks assigned by management
MINIMUM QUALIFICATIONS
- A bachelor's degree in recreation, sports management or related field and 3-5 years appropriate experience preferred
- Food service and food service management experience preferred
- Must have excellent interpersonal, problem solving and negotiating skills
- Must be a team player
- Must have excellent verbal and written communication skills
- Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
- Must be able to work a flexible work schedule (e.g., nights, weekends, holidays, and long hours)
- Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period
- Prior responsibility in daily P&L management and budget oversight
- Well organized, efficient, flexible, and able to meet deadlines
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
- Will be required to operate a computer
- Facility has intermittent noise