Join a rapidly growing, client-focused mortgage company dedicated to empowering individuals and families on their path to homeownership. Taking pride in our innovative solutions, exceptional customer service, and dynamic team environment. Seeking a highly skilled and strategic Director of Operations to oversee and optimize our day-to-day operations. This role is essential to ensuring operational excellence, compliance, and scalable growth for the organization.
Responsibilities
Operational Leadership:
- Collaborate with the executive team to develop and implement operational strategies aligned with company goals.
- Oversee the company's daily operations to ensure efficiency and effectiveness across departments.
- Identify and implement process improvements to enhance productivity and client satisfaction.
Team Management:
- Lead, mentor, and develop operations teams, fostering a culture of collaboration and excellence.
- Establish performance metrics and ensure accountability within the operations team.
- Partner with HR to recruit, train, and retain top operational talent.
Compliance & Risk Management:
- Ensure compliance with all industry regulations, company policies, and legal requirements.
- Develop and implement operational policies and procedures to mitigate risks and ensure consistency.
Process Improvement:
- Evaluate and optimize operational workflows to drive efficiency and scalability.
- Leverage technology and tools to enhance operational capabilities and reporting.
- Collaborate with cross-functional teams to align processes with organizational objectives.
Financial Oversight:
- Work closely with the finance department to monitor budgets, forecasts, and operational expenses.
- Identify cost-saving opportunities without compromising quality or service.
- Support financial reporting and provide insights into operational performance.
Client Focus:
- Ensure a seamless and positive experience for clients by maintaining high operational standards.
- Address and resolve operational issues that impact client satisfaction.
- Develop and maintain relationships with key stakeholders, vendors, and partners.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related experience
- 7+ years of experience in operations management within the mortgage industry.
- Strong understanding of mortgage processes, compliance requirements, and industry best practices.
- Proven track record of leading and scaling operational teams.
- Proficiency in operational software and systems (e.g., Encompass, CRM platforms).
- Excellent organizational, analytical, and problem-solving skills.
- Exceptional leadership and communication abilities.
- High degree of integrity and professionalism.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities and a supportive team culture.
- The chance to make a significant impact in a growing company.