Director of Operations - Real Estate
: Job Details :

Description Smart Leverage Services is seeking a highly organized and dynamic Director of Operations and Transaction Manager to lead our operational strategies and ensure the efficient management of real estate transactions. This role is designed for a proactive and detail-oriented leader who can streamline business processes, support our growing team, and provide exceptional transaction coordination for real estate agents. The ideal candidate will have a strong background in operations management, real estate transactions, and leadership, with the ability to implement systems that drive growth and productivity for the company. ResponsibilitiesOperations Management: •Design, implement, and oversee company-wide operational strategies, policies, and procedures •Manage daily business operations to ensure productivity and performance standards are met •Optimize company workflows to ensure maximum efficiency and quality in service delivery •Develop and monitor key performance indicators (KPIs) and generate reports for leadership •Collaborate with the leadership team to set and achieve long-term business goals •Support recruitment, onboarding, and training of new team members as well as new clients Transaction Management: •Serve as the primary point of contact for all real estate transactions, ensuring that all processes are compliant and completed in a timely manner •Oversee transaction coordinators and provide guidance on complex transactions and client relations •Manage and monitor all contract deadlines, document compliance, and file accuracy •Coordinate communication between agents, clients, and other parties involved in the transaction to ensure seamless workflow •Track and manage transaction timelines, troubleshoot issues, and ensure client satisfaction •Utilize transaction management software to keep all parties informed and updated Team Leadership: •Lead a team of transaction coordinators and administrative staff •Foster a positive, growth-oriented environment and mentor team members •Provide regular performance feedback and facilitate professional development opportunities for the team Client and Agent Relations: •Build and maintain strong relationships with clients, agents, and vendors •Create and implement a client feedback system to continuously improve service delivery Qualifications •Experience using word processing programs, spreadsheets and Multiple Listing Service •Can work on deadline and handle private client information •High school diploma or equivalent required •2+ years experience as a personal assistant, office manager, or related position •Excellent communication skills and organizational skills