Our Operations Manager role is a pivotal leadership position responsible for overseeing all aspects of the company's operations. This role entails managing daily business activities, ensuring projects are completed efficiently, maintaining high levels of customer satisfaction, managing company resources, and upholding strict compliance with industry standards with a focus on quality service delivery. Ideal candidates will have a strong background in management and proven industry experience. With our proven operational strategies and comprehensive training programs, we provide a supportive environment where Operations Managers can excel, grow both personally and professionally, and carve out a rewarding career path.
Responsibilities:
The Operations Manager runs the day-to-day business at the branch level. And in accordance with corporate policy, the Operations Manager oversees daily work schedules, ground personnel deployment, material logistics, facility management, and fleet disposition/maintenance toward successful project completion.
- Ensure facility production, efficiency, and customer satisfaction meet or exceed targets.
- Supervise the Office Administrator, ensuring smooth communication between facility personnel.
- Oversee financial management and the budgeting process for the facility.
- Oversee the processes associated with collections, local vendor/subcontractor invoices.
- Manage and oversee all facility assets, including personnel, vehicles, materials, and tools.
- Oversee inventory management and handle local purchasing needs in alignment with corporate guidelines.
- Ensure compliance with HR, safety, payroll, and legal requirements at the facility.
- Lead crew meetings and manage field crew schedules.
- Implement training programs for supervisors, foremen, technicians, and field crew members.
- Manage subcontractor and special operations needs (e.g., electrical, carpentry).
Qualifications:
- 7-10 years of operation management experience, preferably in the home improvement industry or similar environment.
- Experience in inventory management and project management.
- Experience leading a team of 20 or more people.
- Familiarity with financial management, budgeting, and cost control principles.
- Proficiency in relevant software and tools for operations management and reporting (e.g., BuilderTrend, Microsoft Office suite, and Google WorkSpace).
- Project management certification is a plus.
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