Location: Nevis,MN, USA
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.
The Director of Outlets forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Food & Beverage Operation.
Responsibilities Include (but are not limited to):
* Management of the day-to-day life of the Outlets, both at the operational and administrative levels.
* Managing and controlling the activities of the various departments of the F&B Restaurants to ensure the application of the Four Seasons quality standards, policies and procedures.
* Performing the necessary controls in all areas of the F&B Department to ensure that quality standards are met.
* Prepare and conduct annual performance reviews in accordance with hotel policy and to inform management of any developments within the department.
* Participate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performance.
* Conducting recruitment interviews according to the Four Seasons Quality Criteria and conducting our Evolve Interview Guide to ensure that staff are well informed about the department's objectives and hotel policies.
* Monitor the proper management of the Department's payroll.
* Regularly monitor the F&B staff to ensure that none of the F&B departments are in difficulty.
* Establish rational annual income and expenditure plans for the F&B.
* Concentrate its efforts on maximizing the Department's profit and controlling costs.
* Contribute to the development of the hotel's annual marketing plan, taking advantage of all Departments to increase revenue and improve the hotel's image.
* Work closely with the , Chefs and Sommelier to design the cards/menus.
* Communicate with all Departments of the hotel on business fluctuations and developments, special guests and groups.
* Develop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the guests.
* To be present on the operations and to position oneself as an interlocutor of choice.
* To work in harmony with colleagues and supervisors.
* Facilitate and monitor training, recommend the hiring, terminating, or disciplining of any Food and Beverage employee.
* Respond according to the crisis management plan to any hotel and residencies emergency or safety situation.
* Comply with Four Seasons standards for Food and Beverage, while working harmoniously and professionally with co-workers and planning committee.
* Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
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Preferred Qualifications and Skills:
* College degree preferably specializing in hotel/restaurant management experience is required.
* Five to seven years previous experience in food & beverage department head position.
What we offer:
* Competitive Salary, wages, and a comprehensive benefits package
* Excellent Training and Development opportunities
* Complimentary Accommodation at other Four Seasons Hotels and Resort
* Complimentary Dry Cleaning for Employee Uniforms
* Complimentary Employee Meals