Location: Orlando,FL, USA
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
Job Description
The Director of Park Operations manages the day-to-day park operations for SeaWorld Orlando to ensure guest and ambassador satisfaction and safety. Responsible for the oversight of guest arrivals, ride operations, park quality and cleanliness, horticulture, ambassador training, scheduling, and all other duties as assigned.
What you get to do:
* Daily management of all park operations to ensure compliance with established operational and safety standards.
* Responsible for training programs and SOP's, ensuring that safety, quality, employee engagement and guest courtesy are paramount.
* Proactively manage the guest and ambassador experience, striving to ensure all pain points are prevented and any concerns are resolved in a timely manner.
* Responsible for clearly communicating ambassador expectations; using positive reinforcement and consistent follow-up to ensure behaviors align with expectations.
* Responsible for developing a positive teamwork environment that cultivates a diverse and inclusive workforce.
* Responsible for the inventory and ordering of equipment and operating supplies, ensuring efficient use of resources and that ambassadors are using the proper tools for the job.
* Responsible for coordinating and participating in the Park Duty Manager program.
* Working closely with Human Resources and Scheduling to ensure maximum efficiency in labor utilization.
* Assist in the development, planning, and administration of annual operating budgets and delivery of the financial performance for assigned areas.
* Effectively manage labor, to include identifying hiring needs, screening and selection, training, scheduling, and retention
* Ensure cross utilization of labor among parks or departments, supporting and encouraging synergy.
* Assist other park operating departments at SeaWorld, Aquatica, and Discovery Cover as needed.
What it takes to succeed:
* Five years theme park operations leadership experience, or bachelor's degree and equivalent combination of experience.
* Intermediate computer skills (including Excel, Word, financial systems, and Outlook)
* Understanding of financial management, with the ability to manage significant budgets effectively.
* Demonstrate initiative, communication, organizational and interpersonal skills; Confident and outgoing presence with the ability to professionally interact with various levels of ambassadors and leadership.
* Excellent organizational and time management skills with the ability to handle multiple projects with a detail-oriented style.
* Must have experience in developing and implementing effective training and development programs, including written materials and presentation
* Foster adaptability within assigned work group/area. Lead by example in an ever-changing climate, be open and set the example for willingness to new ideas and opportunities.
* Embrace and positively communicate change, always with a sense of urgency.
* Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
* Must be able to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
* Must be able to stand for long periods of time in extreme weather conditions. Must be comfortable with heights.
* Must be able to work a flexible schedule to include weekdays, evenings, nights, weekends, and holidays.
* Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
* Must have a valid Florida Driver's license and be able to meet SeaWorld driving guidelines (or obtain as required)
The perks of the position:
* Paid Time Off
* Complimentary Park Tickets and Passes
* Park Discounts on Food and Merchandise
* Medical, Dental, and Vision Insurance
* 401K Retirement plan
* Voluntary Insurance
* Life Insurance
* Disability Benefits
* Tuition Reimbursement
* Dependent and Health Care Flexible Spending Accounts
* Employee Assistance Program
* Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.