Location: Chicago,IL, USA
DIRECTOR OF PATIENT LOGISTICS
SHIFT: 8AM-4PM
JOHN STROGER HOSPITAL
Job Summary
The Director of Patient Logistics is responsible for managing the activities of In-Patient transportation, Ancillary Services, Telephone Room, Morgue Services, and supporting Transportation throughout Cook County Health (CCH) including the Greeter Program.The Director provides operational guidance to patient experience-focused service departments.Supports and recommends the development of goals, objectives, policies and procedures related to these operations to advance the mission of Cook County Health (CCH).
Typical Duties
*Plans and directs the In-Patient transportation, Ancillary Services, Telephone Room, Morgue Services, Transportation, and the Greeter Program for CCH
*Creates a supportive environment for staff development and delivery of patient-focused services
*Maintains safe, secure, and healthy work environment by ensuring staff compliance with regulatory requirements, policies and procedures.Updates and implements changes when appropriate
*Identifies opportunities for improvement and develops mutual QPIs (Quality Performance Indicators) and reports results
*Conducts rounds in areas of responsibility.Monitors staff by conducting routine inspections, overseeing preventable maintenance, and repairs of equipment including cleaning and disinfecting of wheelchairs, gurneys, etc.
*Monitors operational expenses prepares, and submits annual budget plan
*Collaborates with Leadership to coordinate and ensure a comprehensive approval to managing services
*Attends and participates in department and committee meetings.May be required to report on major points, or actions to be taken
*Performs other duties as assigned
Minimum Qualifications
*Bachelor's Degree or higher from an accredited college or university with five (5) years of experience in transportation, logistics, and/or ancillary services
*Three (3) years of supervisor and/or management experience
*One (1) year of experience reviewing information, conducting analysis, and preparing reports
*Proficiency using Microsoft Office
Preferred Qualifications
*Prior transportation, logistics, and/or ancillary services leadership experience in a large health care setting
Knowledge, Skills, Abilities and Other Characteristics
*Knowledge of Occupational Safety and Health Administration (OSHA), Hazmat, and Health Department regulations, including, but not limited to, local and state regulations, infection control, and safety codes (i.e. Quality Assurance, Safety, Operations, Personnel, JCAHO)
*Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
*Demonstrate analytical and organizational, problem-solving, critical thinking and conflict management/resolution skills
*Ability to meet appropriate confidentiality standards for protected health information (PHI)
*Ability to train by presenting concepts and demonstrating tasks
*Ability to prioritize, plan and organize projects and tasks
*Ability to multi-task and meet deadlines in a fast paced and stressful environment
*Ability to maintain a professional demeanor and composure when challenged
*Ability to function autonomously and as a team member in a multidisciplinary team
VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health& Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
* Meet the minimum qualifications for the position.
* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
* Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW
BENEFITS PACKAGE
For further information on our excellent benefits package, please click on the following link:
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
COOK COUNTY GOVERNMENT HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.
Degrees and transcripts from non-U.S. accredited institutions must be translated and certified to the US equivalent academic credentials by a recognized US education interpreter service
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