MetLife Director of Reporting and Financial Controls Warwick, Rhode Island
Location - Virtual but commutable to a MetLife Hub: Tampa, FL; Cary, NC; Bridgewater, NJ; Omaha, NE; Oriskany, NY; Warwick, RI; Bloomfield, CT
Preferred location: Tampa, FL.
The Team You Will Join:
Retirement and Income Solutions (RIS) provides guaranteed income to individuals in a predictable and low-risk way and helps companies reduce their risk and remain financially strong. The RIS business, one of the largest U.S. segments in MetLife, has a wide variety of risk solutions, investment, and annuity-type products.
The Role:
We are seeking a transformational leader for this Reporting and Financial Controls Director role, who will drive efficiencies by re-engineering E2E processes, anticipate and adapt to change with agility, and develop versatile talent. This position supports the Operations for Retirement and Income Solutions within GCSO, focusing on leading the Financial Controls, Reporting, and Billing units.
The Financial Controls team is responsible for accurate financial reporting by ensuring the accounting from the administrative systems is appropriately recorded on the ledger. This includes monitoring lockbox and wire receipts, recording incoming deposits, preparing manual journal entries, and reconciling cash/suspense accounts. The reporting team produces monthly and annual financial statements for institutional investment contracts and administers control reports, ensuring automated and manual customer-facing correspondence is released as governed by SLA or compliance. The Billing Services team performs accounting functions to record Service Agreement Benefit Payments and pre-tax deductions, including the calculation of contractual expenses, service fees, and associated customer invoicing.
Key Relationships:
- RIS Controllers
- Valuation and Actuarial
- Separate Accounts and Global Investment Accounting
- Client Relations
- RIS Business Leadership, Legal & Compliance
Reports to: AVP RIS Operations Shared Services
Key Responsibilities:
- Manage, coach, and develop personnel to ensure organizational alignment and succession planning is optimized.
- Ensure that all relevant service standards and financial accountability goals are met consistently, providing a high level of customer service to both internal and external customers.
- Oversee cash and suspense account reconciliations, assisting with researching unrecorded activity and clearing reconciling items timely.
- Monitor month-end close processes to ensure successful and timely monthly closes.
- Ensure that monthly deliverables are met for expenses/transfers, month-end balance sheet certifications, as well as waivers and/or write-offs as applicable.
- Develop and ensure teams use standard repeatable business processes.
- Translate senior management vision and assist with developing the department's vision, strategy, service levels, and business objectives, communicating this vision to staff.
- Propose, evaluate, and implement process improvements to increase efficiency and effectiveness.
- Partner with other operational areas to build strong working relations and improve workflow and organizational issues.
- Foster a strong risk culture where all internal and external audits, NFRAs, and SII have been fully coordinated and thoroughly addressed within their specified time frames.
Required Experience:
- HS Diploma or equivalent required. Undergraduate degree in Accounting, Business Administration or equivalent professional experience preferred. Bachelor's in management, business analytics, or a field with significant analysis / critical thinking training.
- Administrative process management experience and understanding of how to drive process improvements.
- Strong stakeholder management skills and ability to navigate gaining buy-in from cross-functional teams, such as business, technology, and operations.
- Experience managing organizational change, providing leadership, and delegating.
- Strong communication skills, including presentations.
- Ability to lead an initiative from analysis to hypothesis design to solution development and evaluation of success.
- Critical thinking, analytical and problem-solving skills used to identify opportunities/issues from insights.
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