Director of Revenue Operations
: Job Details :

Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.

At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn't just a set of values; it's our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that's why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo! Learn more about who we are as an employer and about our Culture and Values via our Career page.

Job description

The Director of Revenue Operations will drive operational excellence across sales, customer success, and professional services. This role will oversee regional pipeline management, forecasting, and quarterly business reviews (QBRs), while managing global sales and Lead-to-Cash (L2C) policies.

Additionally, the role will cover regional annual planning and manage a team of 2: a Customer Experience Operations Manager, ensuring the smooth operation of Customer Success (CSM) and Professional Service and a Revenue Operations Analyst.

Key Responsibilities:

Regional Pipeline & Forecasting:- Own and manage the end-to-end regional pipeline processes, ensuring accuracy, predictability and visibility into sales forecasts.- Provide data-driven insights and recommendations to develop and maintain a robust pipeline aligned with regional sales targets and growth objectives.

Regional QBR Lead:- Ensure consistent execution of QBRs, working closely with sales, demand generation leaders, and customer success teams, focusing on performance metrics, pipeline health, and strategic opportunities for growth, ensuring accountability for follow-up actions.

Annual Planning:- Partner with the Global Revenue Operations Senior Director to manage the annual planning on transversal stream.- Align regional goals with global objectives, ensuring a cohesive strategy for revenue growth and operational efficiency, managing budgeting, resource allocation, and performance tracking.

Global Sales Policies:- Own the development and governance of global sales policies to ensure consistency and adherence across all regions.- Collaborate with sales and legal teams to ensure compliance with internal policies and external regulations.

Global Lead-to-Cash (L2C) Policies & Process Owner:- Serve as the global owner for Lead-to-Cash processes, driving alignment across sales, finance, legal, and operations.- Develop and optimize L2C processes and workflows to enhance efficiency, scalability, and customer satisfaction.

Customer Experience Operations Management:- Oversee and manage the Customer Experience Operations Manager, ensuring operational excellence in Customer Success (CSM) and Professional Services: optimize processes, drive customer satisfaction, and support revenue retention and growth initiatives.- Own and drive CXM planning workstreams.

Qualifications

• +7 years of experience in revenue operations, sales operations, or a related field, with a strong focus on global process ownership and regional execution.
• Proven experience in managing pipeline, forecasting, and annual planning processes.
• Proven experience in driving the L2C process & systems transformation in a scale-up environment.
• Strong leadership and project management skills.
• Excellent communication and stakeholder management skills.
• Familiarity with CRM systems (Salesforce), analytics tools, and process automation technologies.
• Bachelor's degree in Business, Finance, or a related field (MBA preferred).

Life at Akeneo

CultureDiverse, cross-cultural team. Annual All Staff gathering week, office parties, team offsites.

Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company.

BenefitsGet the basics right with a competitive package, generous Paid Time Off (5 weeks) and complementary health insurance!

Time offFlexible working hours and hybrid setup (up to 3-4 days per week working from home). Take the time you need to welcome a new family member with 16 weeks of maternity leave (30 days if you are the second parent). Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year.

Health & WellnessIndividual and confidential coaching sessions with a mental health practitioner of your choice. Plan your retirement with ease thanks to our 401k with company matching.

EquipmentBest-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub. Choose between MacOS or Linux. Personal remote allowance to maximize your home office environment.

Professional DevelopmentParticipation in in-house events welcoming external guests (ie. Meetups) or industry events. A $1,000 learning budget per employee per year.

Corporate ResponsibilityEmployee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice. Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.

Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself!

Interview process

• Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you'll learn more about the role and about Akeneo.
• Meet our Chief of Staff! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
• Meet the Sr. Director of Revenue Operations! This 45-60-minute interview with the hiring manager will focus on topics like collaboration, modeling acumen, and stakeholder management.
• Meet the VP of Sales US! During this 45-60-minute interview, the VP will evaluate your business knowledge and partnership style.
• Sign your offer!

At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.

So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay! Feeling hesitant because you think you're not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don't hesitate to apply anyway, or reach out to us for questions or clarifications!

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