Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Director of Rooms or the Hotel Paso Del Norte in El Paso, Texas.Job Purpose:We are seeking an energetic and experienced individual to oversee and manage our Front Office and Housekeeping Departments. This individual will be responsible for working with Department Heads to manage day-to-day rooms operations in keeping with Greenwood Hospitality and Hilton standards. Directly responsible for guest satisfaction/loyalty and driving continuous improvement processes in each Department and hotel wide. Assesses hotel operational needs, proactively plans and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements/evaluates programs for continued success. Incumbent will participate in total hotel management activities as a member of the Hotel Management Team. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
- Reviews forecasts. Directs hotel actions require maximizing profitability, increasing service levels, and improving team member satisfaction.
- Ensures the hotel implementation and compliance of Greenwood Hospitality policies and procedures as well as brand standards.
- Leads executive committee/department heads to ensure overall profit, service, and team member satisfaction goals are met or exceeded.
- Speaks with and responds to guests regarding service challenges.
- Provide leadership, guidance and assistance relating to the annual Budget, including expenses to manage and operate said departments.
- Directs preparation of reports pertaining to the annual hotel Budget and Business Planning process.
- Plans, organizes, chairs, and/or participates in various hotel meetings such as Staff/Leaders, Management, Departmental, Focus Groups, etc.
- Analyze Department structure as it relates to operational effectiveness.
- Develops skills and abilities of direct reports.
- Assist General Manager in monitoring high potential Ambassadors and ensures their growth as leaders within the company.
Qualifications and Requirements:High School diploma /Secondary qualification or equivalent.Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.This job requires the ability to perform the following:
- Requires advanced knowledge of hospitality and business management fields, especially Housekeeping and Front Desk.
- Requires considerable working knowledge of other hotel areas and skills to integrate and communicate information.
- Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
- Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
- Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
- Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.
- Excellent organization and project skills
- Must have excellent literacy skills necessary for reports, policies and procedures.
- Must have an eye for detail in order to visually inspect hotel.
- Must have mobility to walk through the front and back of the hotel.
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program