Stylish. Iconic. Entirely Radisson Blu. Join this award-winning team of Moment Makers as our next Director of Rooms.
Be a part of the rich culture of a luxury downtown property. Radisson Blu Aqua boasts 334 chic guest rooms and an impressive 8,000 square feet of fitness spa rooms and facilities. The first Radisson Blu in the United States is within walking distance from Millennium Park, the Magnificent Mile, and Navy Pier.
Key Responsibilities
Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies
- Develops and implements strategies for hotel operations that support achievement of the hotel's goals
- Monitors status regularly and adjusts strategies as appropriate
- Develops the annual budget in conjunction with the Executive Committee
Continually improve hotel operations and adheres to Radisson Blu brand standards
- Manages the operation of the Rooms Division area
- Oversees the operations of Housekeeping and Guest Services, ensuring implementation of standards and procedures and that work schedules are adequate for operational needs
- Responsible for maintaining clear communication between all departments to ensure consistent service
- Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may impact potential guests
Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
- Ensure rooms department controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
- Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience
- Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
- Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
- Maximize profitability and revenue by directing rooms (including front office and housekeeping operations)
- Analyzes business results on a regular basis and takes action to improve results as appropriate
- Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
- Controls cost by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
Develops and implements strategies and practices which support employee engagement
- Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
- Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork.
Requirements/Skills
- Minimum of five years work experience in hotel management
- Bachelor's degree preferred
- Experience managing to brand standards
- Ability to resolve conflicts with guests, supervisors and employees
- Excellent communication skills, ability to influence situations
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Knowledge of hotel operations including: preparation of business plans, budget forecasting, quality assurance programs, hospitality law and long range planning
- Strong Microsoft Office suite and reporting system skills
- Able to create a diverse and supportive work environment
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel