ABOUT BHC:
Our vision is to enrich lives and inspire connection. Through intentional hospitality, we create extraordinary experiences to serve our colleagues, communities, and guests. Through impeccably designed spaces, quality-driven experiences, unwavering commitments to community and wellbeing, and a people-first approach, BHC will reimagine the art of hospitality by continually upholding a culture of excellence that challenges the status quo.
OUR VALUES:
- Excellence
- Integrity
- Passion
- Grace
- Communication
- Learning
- Humility
JOB DESCRIPTION:
The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping and Guest Services. This role will be responsible for maximizing room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. The Director of Rooms will manage large events & ensure high volume occupancy special requirements.
DUTIES & RESPONSIBILITIES:
- Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts
- Coordinates major projects such as renovations, capital expenditures, & equipment changes
- Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors.
- Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process
- Hires, manages & trains subordinate managers & employees
- Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Experience supervising all Rooms Departments
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Experience developing standards and operating procedures
- Participate in MOD program
- Coach and counsel employees to reflect BHC service standards and procedures
REQUIRED SKILLS & EXPERIENCE:
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 6 years or more of progressive hotel Rooms experience
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- At least 5 years experience in a senior role in a hotel rooms area
- Proven leadership skills
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Maintain communications with Corporate Staff
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Ability to move freely throughout the hotel, including frequent walking, standing, and occasionally climbing stairs or using elevators to visit different areas of the property.
- Occasional lifting or carrying of items up to 20-30 pounds (e.g., guest luggage, supplies, or equipment).
- Ability to work extended hours when necessary, including being on call during evenings, weekends, and holidays, depending on the hotel's needs.
- Adequate visual and auditory acuity to monitor staff performance, inspect rooms and facilities, and communicate effectively with guests and employees.
- Ability to use office equipment, such as computers, telephones, and radios, and perform tasks that may require fine motor skills.
- Strong verbal communication skills are essential, as the role requires constant interaction with guests, staff, and other departments.
- Ability to remain calm and focused under pressure, especially in high-occupancy situations or when dealing with guest complaints.
WHY WORK AT THE COOPER:
- Enjoy free meals in our employee café
- Paid Time Off based on hours worked, up to 16 days in your first year
- 8 Paid Public Holidays
- Wellness Reimbursement
- Up to 4.5% Company Match – Retirement Savings Plan
- Medical, Dental, Vision Insurance
- Flexible Spending Account
- Health Savings Account
- Employee Discounts for Hotel Restaurants
- Flexible Schedules
- Colleague Events
- Friends and Family Discounts for Hotel Stays
CLOSING DETAILS:
The Cooper is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.