Why The Global Ambassador - Benefits available when you work 25 hours per week-including medical, dental, vision and more
- Retirement savings program (with company match)
- Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
- Work with a dedicated team committed to redefining hospitality in Phoenix.
- Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are Hospitality refined for a global mindset. The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.
What You'll Do - Operational Management: Oversee all aspects of the Rooms division, including housekeeping and guest services, ensuring seamless operations and adherence to Forbes standards.
- Guest Experience: Develop and implement initiatives to enhance guest satisfaction, address feedback, and create memorable experiences that align with the hotel's brand and service standards.
- Team Leadership: Lead a culture of excellence, teamwork, and continuous improvement.
- Budget Management: Prepare and manage the Rooms Division budget, ensuring cost control and efficient resource allocation while achieving financial targets.
- Quality Assurance: Monitor and maintain high standards of service, cleanliness, and safety throughout the Rooms Division, conducting regular inspections and audits.
- Guest Relations: Actively engage with guests to build relationships, address concerns, and ensure their needs are met promptly and effectively.
- Collaboration: Work closely with other departments, including Front Office, Sales & Marketing, and Food & Beverage, to promote hotel services and enhance the overall guest experience.
Qualifications - Currently a Director of Rooms or equivalent.
- At least 5+ years of experience in hotel operations within a luxury hotel environment, in addition to at least 2+ years in a leadership role.
- Forbes 5 Star Experience preferred.
- Strong understanding of front office, housekeeping, spa and valet operations, as well as revenue management principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Proven ability to lead and motivate a diverse team in a fast-paced environment.
- Familiarity with hotel management software and property management systems.
- Commitment to providing exceptional service and a keen eye for detail.
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.