Director of Rooms
: Job Details :

We offer a unique opportunity to join our dynamic team. We seek individuals passionate about hospitality and excited to contribute to exceptional guest experience. If you share our values and enthusiasm, we invite you to apply for the position of Director of RoomsPerksHealth Benefits, Vacation time, Wellness days, Manager Development Program, Tuition ReimbursementsResponsibilitiesOversee the efficient operations of guest reception, guest services, and housekeeping departments.Strategic financial management and leadership to maintain departmental standards.Ensure guests enjoy a seamless and delightful stay with outstanding customer service.Mentor department managers and foster their growth.Ensure staffing levels match business demand.Handle guest complaints expeditiously to resolution.Participate in operational meetings and strategic business planning.Assist in organizing and conducting pre-shift and departmental meetings.What will you bring to the role?The ideal Director of Rooms candidate will have:Excellent communication skills in all aspects.Professional and appropriate business appearance and presentation.3-5 years experience in a comparable position.Excellent knowledge of all aspects of Rooms Division Operations.Excellent organizational and administrative skills.Excellent guest service and problem resolution skills.Flexibility to meet the demands of a 24-hour operation.Ability to work comprehensively with spreadsheets and budgeting packages.3+ years of Front Office Management experience required.Experience with Housekeeping operations.Experience in a hotel environment highly preferred.Bachelor's Degree in Hospitality Management preferred.Bilingual in English/Spanish is a big plus.#J-18808-Ljbffr