KP Aviation, an international supplier and procurer of aftermarket aviation components and assets, is searching for the next key member of our team! The Director of Sales - Americas is a pivotal role in driving the growth and success of the commercial aviation parts aftermarket business within the Americas region. This position requires a seasoned sales leader who can manage revenue plan allocations and lead a team of sales professionals, including the Inbound Sales Manager and Key Account Managers (KAMs). The Director will oversee relationships with major accounts, ensure alignment with strategic objectives, and work closely with cross-functional teams to exceed regional revenue targets.
The role demands a combination of strategic planning, customer-focused relationship management, and operational excellence to ensure that all revenue objectives are achieved while upholding the company's commitment to world-class customer support.
Your role will take you to new heights, as you will be tasked with these essential job responsibilities:
Strategic Leadership and Revenue Growth
- Co-develop and execute the sales strategy for the Americas region, ensuring alignment with overall business goals and market demands.
- Establish revenue plans, allocate regional targets, and drive performance through strategic initiatives and tactical execution.
- Monitor market trends, customer needs, and competitive activities to identify opportunities for revenue growth and margin optimization.
- Provide regular sales forecasts and reports to executive leadership, including performance analysis and recommendations for improvement.
Team Management and Collaboration
- Lead, mentor, and develop a high-performing sales team, including the Inbound Sales Manager and Key Account Managers (KAMs).
- Foster a collaborative team environment that promotes knowledge-sharing, professional growth, and consistent achievement of sales goals.
- Conduct regular team meetings and performance reviews to ensure alignment with objectives and address potential gaps proactively.
- Partner with the Business Development leader to implement strategies for new customer acquisition and retention.
Account and Relationship Management
- Oversee Tier 1 accounts, ensuring long-term customer satisfaction and loyalty through exceptional service delivery.
- Work closely with KAMs to identify upsell and cross-sell opportunities, leveraging the full suite of solutions, including components, exchanges, leasing, and AOG services.
- Develop and sustain strong relationships with decision-makers and influencers within major accounts, including airlines, MROs, and OEMs.
- Conduct regular customer reviews to align on performance metrics, address concerns, and identify areas for mutual growth.
Market Development and Customer Engagement
- Drive outbound & inbound sales efforts to expand the customer base and penetrate new markets within the region.
- Represent the company at industry trade shows, conferences, and networking events to build relationships and enhance brand recognition.
- Collaborate with marketing teams to design and implement region-specific campaigns and promotional activities.
- Act as a brand ambassador by communicating the company's value proposition effectively to prospects and customers.
Operational Excellence and Cross-Functional Collaboration
- Work closely with internal teams (e.g., Product Line, Repairs, Operations, and Quality) to streamline processes and enhance customer satisfaction.
- Ensure compliance with industry regulations, export control requirements, and internal policies.
- Collaborate with repair team members and Business Operations (BOPs), to manage material availability, repair costs, and turnaround times to meet customer expectations.
- Oversee the coordination of stock levels and inventory strategies to support sales objectives and aging inventory management.
Performance Monitoring and Continuous Improvement
- Utilize data-driven insights to evaluate customer purchasing patterns, sales performance, and market dynamics, enabling proactive decision-making.
- Implement tools and processes to track progress against KPIs, ensuring team accountability and operational efficiency.
- Identify and lead initiatives to improve sales processes, reduce costs, and increase profitability.
- Stay updated on emerging technologies, regulatory changes, and market trends to position the company for long-term success.
Customer-Focused Problem Solving
- Act as the primary escalation point for complex customer challenges, ensuring swift resolution and maintaining strong relationships.
- Leverage internal resources to address technical, operational, and logistical concerns, ensuring a seamless customer experience.
- Proactively identify risks and develop contingency & mitigation plans to minimize disruptions to customer satisfaction and revenue goals.
To succeed in this role, you will need to have:
Education & Experience
- Minimum of 7 years of experience in sales management, preferably in the aviation, aerospace, or MRO industries.
- Proven track record of achieving and exceeding sales targets.
- Bachelor's degree in business administration, or a related field (preferred).
Technical Expertise
- Familiarity with industry regulations, certification, and traceability requirements.
- Experience with AvSight Software is a plus.
- Proficient in Microsoft Office applications and CRM platforms.
Key Competencies
- Strong leadership and team management skills.
- Exceptional communication, negotiation, and interpersonal abilities.
- Strategic thinker with the ability to execute tactical plans effectively.
- Customer-centric mindset with a commitment to excellence.
Travel Requirements
- Ability to travel to meet customers and attend industry events as needed.
We significantly value our employees and believe in compensating each with a substantial benefits and compensation package including:
- Generous Medical, Dental, Vision, Life and Short-Term Disability coverage (Employer pays 100% of employee premiums)
- 401(k) Plan with Employer Contribution
- Profit Sharing and Bonus opportunities
- Voluntary ancillary plans including Life Insurance, Accident and Hospital coverage
- Paid Time Off and Paid Holidays
Export Control:
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
KP Aviation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability status, age, or other legally protected characteristic. Employment is based on qualifications, merit, and business need.