Director of Sales& Marketing - Marriott Executive Apartments Kuala
: Job Details :

Director of Sales & Marketing - Marriott Executive Apartments KualaMarriott Executive Apartments Kuala Lumpur consists of 353 apartments ranging from studios to 1 - 3 bedroom suites. Food & Beverage venues include The Resident's Lounge (all day dining) and a rooftop garden/events venue whilethe hotel facilities include a swimming pool, fitness center, and kid's club. The location is highly accessible via Jalan Kia Peng Road that wraps around the Kuala Lumpur City Center (KLCC) and is 1 km from the iconic Petronas Twin Towers. It is within walking distance to newly opened MRT/subway stations as well as corporate, government buildings, medical centers, and shopping districts - just a short 5-minute stroll to the iconic Pavilion mall on Bukit Bintang. The hotel is projected to open in Q3, 2025.JOB SUMMARYFunctions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day-to-day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's sales objectives. Evaluates the property's participation in various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable the development of property-specific campaigns, promotions, and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull-through. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provide a return on investment to the owner and Marriott International.CANDIDATE PROFILEEducation and ExperienceRequired:2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.OR4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.Preferred:4-year college degree.Demonstrated skills in supervising a team.Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.CORE WORK ACTIVITIESManages the development of a strategic account plan for the demand generators in the market.Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.Attends sales strategy meetings to provide input on weekly and overall sales strategy.Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.Serves as the sales contact for the General Manager, property leadership team, Group Sales, and Area Sales leaders.Serves as the sales contact for customers; serves as the customer advocate.Serves as hotel authority on sales processes and sales contracts.Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications, and other hotel departments as appropriate.Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.Supports the General Manager by coordinating crisis communications.Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).Implements a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.Maintains successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.Building Successful RelationshipsDevelops strong partnerships with local organizations to further increase brand/product awareness.Develops and manages internal key stakeholder relationships.Develops strong community and public relations by maintaining property participation in local, regional, and national tradeshows and client events.Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.LeadershipFunctions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue.Develops sales goals and strategies and verifies alignment with the brand business strategy.Executes the sales strategy in order to meet individual booking goals for both self and staff.Coaches leaders of revenue-generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.Partners with Human Resources to attract, develop, and retain the right people in order to support the strategic priorities of the market.Maintains an active list of the competition's best salespeople and executes a recruitment and acquisition plan with HR.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.#J-18808-Ljbffr