Duties and Responsibilities:
Contribute to the social and economic safety and well-being of each community managed by the company by engaging intensely with residents, particularly those in income-assisted households, while upholding the strictest standards for the community.
Deliver a complement of socially oriented services aimed at making the environment in the communities healthy and a positive contributor to the well-being of the city, the surrounding neighborhoods, and the residents of the communities.
Specific Responsibilities:
- Coordinate with the Property Management Operations team to manage the Officer Housing Program;
- Build relationships with critical community stakeholders;
- Hold regular meetings with community residents to ensure all important issues are addressed appropriately and timely, and that trust is built and maintained between the community residents and the CECs;
- Oversee the proper staffing and performance of all Community Engagement Coordinators (CECs);
- Supervise the CECs as they partner with the property management team to perform assigned tasks, including:
- Lease reviews and orientation with residents;
- Housekeeping inspections and follow-up, as necessary;
- Monitoring lease compliance concerning adherence to the education, employment, and behavioral standards;
- Provide counseling and referral support to households experiencing challenges, without compromising the communities' standards;
- Coordination of a calendar of ‘Events with a Purpose' to provide opportunities for engagement of all residents, and achievement of goals related to education, health and economic stability of residents.
Performance Evaluation: Performance effectiveness on the properties will be based on the extent to which the team can help create a strong positive shared community culture that reflects excellent results in the following areas:
- Rate of Incidents that impact Safety and Security
- Rate of Fully Lease Compliant Households
- Timely Payment of Rent across all Households
- Rate of Compliance with Housekeeping Standards
- Rate of Compliance with Integral's Rules of Conduct
- Rate of Compliance with Education & Employment Requirements
- Household Income Growth
- Households' Access to Healthcare
Experience & Qualifications:
- Some training in social work, human and/or community development
- At least ten years of professional experience in leadership positions with supervisory responsibilities. Non-profit experience a plus.
- Experience successfully working with people of various economic backgrounds
Personal Attributes:
- Maturity – Able to maintain confidentiality in dealing with personal information from clients and partners
- Great interpersonal and consensus-building skills
- Excellent Communicator
- Strong supervision skills
- Excellent conflict resolution skills
- Excellent people management skills
- Self-starter
Other Duties:
Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:
Bachelor's degree or equivalent from a four-year college or university, preferably in Sociology, business administration, Social Work, or a related field. Advanced degree a plus.
Employment Eligibility Verification:
- Must possess valid documentation to establish identity and U.S. employment eligibility.
- Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.
The Integral Group is an Equal Opportunity Employer
As an equal-opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity.
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