DescriptionDirector of Staff Development for Springfield & Ridley FSUPosition Summary: The Director of Staff Development at Chick-fil-A Ridley/Springfield Park is responsible for overseeing, development, implementation, and the evaluation of training programs and initiatives across the organization. This role plays a crucial role in ensuring that all employees receive comprehensive and effective training to support their professional growth and contribute to the company's success.Develop Training Strategies
- Must be knowledgeable on all pathway information for both FOH and BOH
- Must be proficient in all areas of the restaurant.
- Collaborate with senior leadership and HR to create a strategic training plan aligned with Chick-fil-A Ridley/Springfield's business objectives and long-term goals.
- Identify training needs, areas of improvement, and emerging trends to shape the training strategy.
- Holds monthly meetings for training and development to facilitate ongoing progress.
- Develops training programs with appropriate objectives as needed.
- Conducts meetings with Training Team leads and Assistant Director of Training to discuss new hires and current team members/Management in training to assess/gauge outcomes.
Training Program Design
- Design and develop training programs, curriculum, and materials that address the learning needs of various employee roles, including team members, managers, and corporate staff.
- Ensure training content is engaging, relevant, and promotes a culture of excellence and customer service.
- Coordinates, arranges, oversees, and procures resources for employee growth and training functions.
- Sustain Organizational communications, such as bulletin boards and newsletters, to ensure team members are informed about training and development events and resources.
Training Delivery
- Oversee the delivery of training programs through various channels, including in-person workshops, e-learning modules, and virtual platforms.
- Coordinate with trainers to ensure consistent delivery and adherence to training standards.
Training Compliance
- Ensure compliance with regulatory requirements, industry standards, and company policies in all training programs.
- Stay updated on relevant laws and regulations impacting the training function.
- Maintain current training standards and information with parent-company's Operation Requirements and Standards.
- Ensuring management/leaders are knowledgeable in asset and profit protection and focus on areas like safety and regulatory compliance.
Training Team Management
- Lead and mentor a team of training professionals providing guidance, performance feedback, and professional development opportunities.
- Foster a positive and inclusive team culture.
- Develop and grow trainers into potential, future management candidates.
- Collaborate with Operational Leadership regarding any promotions from trainer to coordinator and ensure the talent pipeline is healthy and even keel.
Training New Leaders
- Make an extensive Leadership Training Plan for every new hire including all parts of their specific area in the restaurant.
- Check-ins with current management to verify that training is being followed and get feedback on the current Leader in Training (L.I.T).
- Check-ins with L.I.T to verify they are obtaining all information and chick-fil-a culture.
- Assign all pathway videos and learning, verify that it has been completed.
- Partner with the Director of Operations to assess where the L.I.T is during and after training to verify they are ready to be fully in their role.
Training Current Leadership
- Create a Results and Relationship based culture with all leadership staff.
- Keeping all leadership updated with all new procedures in all areas of the restaurants
- Meet with Leadership on a monthly basis with Sr./Directors of Operations to give goals, feedback, constructive criticism and development conversations.
- Verify that leadership is using CORE 4 and following our core values with all guests and team members.
- Verify that all leaders are current in their roles and responsibilities.
- The Staff Development Director must possess the ability and competencies to have hard conversations, to teach, lead, guide, direct, redirect, and be able to coach in the moment/provide constructive criticism as needed that leads to effective situation awareness and emotional intelligence that helps the employee implement better outcomes.
This list is not exhaustive.Requirements
- Chick-fil-a experience required
Company InformationServing freshly prepared food crafted with quality ingredients every day of the week (except Sunday, of course). Our restaurant offers everything from Chick-fil-A menu classics, like the original Chick-fil-A Chicken Sandwich, Chicken Nuggets and Chick-fil-A Waffle Potato Fries®, to breakfast, salads, treats, Kid's Meals and more. Feeding a group? Our Chick-fil-A location also offers a variety of catering options, perfect for your next get-together. On our stores home page, you can check out our operating hours as well as the dining options that are currently available at our restaurant, including carry-out or delivery.If you're looking for great food nearby, it's our pleasure to serve you.