Location: New York,NY, USA
Job Description
The Director of Strategic Partnerships (DSP) with Aramark's Lifeworks Restaurant Group's Growth and Retention Team will be responsible for a portfolio of client accounts.
The DSP will direct and lead the efforts for advancing our market position and value proposition at our client accounts within a designated territory and portfolio. A successful DSP candidate will be expected to provide keen analytical skills to help identify and align with the goals and aspirations of our current business partners, create customized solutions based on mutually beneficial strategic considerations, and successfully communicate to our existing clients the differential advantages of Aramark, resulting in long-term development and industry-leading client retention and growth rates. Candidates must have demonstrated the ability to lead client engagement planning and execution and to collaborate with operating leadership and functional support staff to develop, lead and execute customized account strategies for our existing business partners.
The Director of Strategic Partnership will manage a portfolio of accounts designated by the Vice President of Growth. The DSP is the client relationship management owner of the portfolio with direct responsibility for account retention through the application and execution of comprehensive, client-facing strategies. Responsibilities include, but are not limited to account diagnostics, relationship analysis and engagement planning and execution, annual account objectives development, formalized client communications, proposal development, client presentations, and contract negotiations
Job Responsibilities
* Growth opportunity and retention risk identification through the application of the Performance Management Dashboard (PMD), the Partnership Value Index (PVI) and (VOC) Voice of the Customer
* Action and accountability management through Annual Account Management Workshops
* Client and prospect engagement management through wiring and client mapping plans
* Client value communication initiatives including but not limited to Account Growth Plans (AGP), Strategic Update and Performance Reviews (SUPR) and Client Business Reviews (CBR), client-based professional organizations and conferences and thought leadership opportunities.
* Drive Base Business and Vertical Growth by interfacing with client regarding Proactive Innovation, Contract Pricing and additional Lines of Service.
* Ensure delivery of client expectations within contract portfolio
Qualifications
* Effective use of deliberate influence strategies to impact, shape, or re-direct the behaviors of others, without formal authority
* Promote a spirit of cooperation within the business units and Aramark to best leverage capabilities and resources to serve client needs
* Possess a genuine desire and ability to understand the marketplace and changing needs of clients and respond accordingly with proactive solutions that target these needs
* Demonstrate a solid understanding of the broader market picture and applies it to make mutually beneficial business decisions in a mature service industry
* Ability to successfully build alliances and influence key decision makers
* Manage customer relationships through creative problem solving and customer savvy at the C-level of client organizations
* Operational acumen and savvy (including dining, facility and conference services technical understanding and proforma development)
* Ability to identify and apply quantifiable client-centered performance metrics and operational results to existing and proposed services
* Demonstrated excellence in written and oral communication skills Ability to travel 70% of the time
This is a remote work from home opportunity with up to 70% travel. It is preferred that candidates be located near a major airport.
Benefits
#LI-Remote
* Flexible work arrangements
* Paid Time Off (PTO), Vacation, nine (9) paid holidays
* Volunteer days, community partnerships, Employee Assistance Program
* Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
* Adoption Assistance & Paid Parental Leave
* Tuition Funding Sources and Scholarship Programs
* Retirement plan with match on annual contributions
COMPENSATION: The salary rate for this position ranges from $114,180 to $199,815, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
If hired, employee will be in an at-will position and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City