Job Title: Director of Ticket Operations & SalesDepartment: OperationsFLSA Status: Salary ExemptThe Down East Bird Dawgs is a Frontier League team preparing to begin play for the 2025 season. The team is located in Kinston, NC in the historic Grainger Stadium.The Director of Ticket Operations & Sales is a detail-oriented salesperson who will generate new revenue through sponsorship and ticket packages. The individual will cultivate new partnerships, as well as manage a large list of existing clients and sponsors. The individual will help to ensure that day-to-day business operations run smoothly. This candidate will require a working knowledge of ticket sales, sponsorship sales, and ballpark operations. Provide exemplary customer service and help maximize revenue potential.Essential Duties and ResponsibilitiesPrinciple duties and responsibilities of this job classification:Ticket Operations & Sales
- Handle ticket software and operations.
- Oversee ticket sales through outbound, inbound, and renewal sales including tracking and monitoring calls for productivity and effectiveness.
- Manage Box Office operations and seasonal staff on game days.
- Track and report daily and weekly sales figures.
- Manage customer concerns and expectations as they arise.
- Establish and develop long-term client relationships for ticket sales and sponsorships
- Make recommendations on strategies for improved awareness and overall group ticket sales.
- Ensure a high level of service is delivered to established season ticket holders and prospective new clients.
- Other duties as assigned.
Human Resources
- Hire, train, supervise, and direct all box office seasonal employees and oversee an intern.
- Manages staffing levels and schedules for all seasonal staff.
- Communicate with staff about sales expectations and manage production levels.
Experience and skills requirementsType of prior related experience:
- Must have a minimum of 2 years of experience working in the sports industry.
Special skills/abilities/competencies required:
- Ability to work as a team player is essential.
- Good at identifying and solving problems.
- Self-motivated and goal-oriented.
- Excellent customer service skills, as well as a creative, positive, friendly and helpful attitude.
- Strong communication and organization skills, as this individual will be expected to present sales material to high-profile clients.
- Proficiency in basic computer software skills.
- During the baseball season, this individual must be available to work nights, weekends, and holidays.
- The successful candidate will need to acquire a full working knowledge of Down East Bird Dawgs products to successfully sell to the community.
Education and certification requirementsEducation level:
- High school diploma or equivalent required.
- Associates, Bachelor's or relevant degree coursework in sports management/marketing, business or a related field.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. Must be able to operate and use office and ballpark equipment and machinery as needed. Must be able to operate a motor vehicle. Must be able to withstand elements of weather while working. Notice:The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent.* This job description is not meant to be all-inclusive and is subject to change.Equal Opportunity/Affirmative Action Employer/Women/Minorities/Veterans/Disabilities We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.