WESTCHESTER SOCCER CLUBJOB TITLE: Director of Ticket Sales and Services POSITION TYPE: Full-time LOCATION: Westchester, NYOverview of Westchester Soccer Club Westchester Soccer Club (Westchester SC) is the first home-grown professional soccer club in Westchester, NY. Located in one of the densest area's in the United States and in the United Soccer League's (USL) market, the club aims to bring top quality professional soccer to the NY area with the goal to compete for the championship every year. The club will have an Academy which shows a strong commitment to nurturing local talent and the club aims to build a world-class development pipeline for both boys and girls in the Westchester (and surrounding) areas.The club is dedicated to celebrating the region's profound love for soccer through exciting game experiences and community-focused events.The club's first team will play in the professional league USL League One (USL1) and the Academy will participate in the USL Academy and Super Y league.Position Description The Director of Ticket Sales & Service is responsible for the oversight and direction of ticket sales, service, and retention, as well as the management of all sales team members.Duties and Responsibilities: Duties include, but are not limited to:
- Assist in development and implementation of an annual ticket sales campaign, including but not limited to; season ticket new sales and retention, multi-game plans, single-game tickets, and group tickets designed to meet annual goals
- Manage an assigned group of employees by assisting with interviewing, hiring, and training while planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Ensure staffing requirements are met, and proper work assignments are maintained
- Manage the day-to-day operations of assigned departments
- Set team and individual sales goals, monitor daily, weekly and monthly results
- Research, develop and manage a list of potential new partners
- Build and foster relationships with past, current and potential new clients
- Network and build relationships in and around the surrounding region
- Make sales calls to area organizations and follow up as necessary
- Create and develop comprehensive proposals and presentations to meet clients' objectives
- Proactively create opportunities for new business with existing customers
- Develop annual budgets for all outbound sales revenue areas
- Responsible for the short and long-term sales objectives and action plans, sales goals and oversees the effectiveness of those plans toward meeting the overall goals.
- Develop policies and procedures for the ticket and group sales executives
- Set appointments, show seats, and give facility tours with the intent to close business
- Represent the organization at in-house facility events and off-site community events, promoting ticket sales and the organization
- Maintain records of all customers and prospects by utilizing CRM tool
- Coordinate with other departments to organize and implement large theme nights
- Work diligently to build and strengthen relationships with corporate partners, the media, the fans and the community
- Enhance and generate revenue through ticket package and group sales
- Responsible for servicing and customer retention, directing the implementation of sponsorships and contract fulfilment, and providing excellent customer service and care to all customers and prospects
- Work with the front office team to achieve the objectives of the advertising sales, marketing, tickets and community relations departments
- Execute group contracts and deliver tickets to group customers
- Other duties may be assigned
Game Day Responsibilities:
- Oversee the Corporate Sales department
- Manage suites and related areas
- Assist with client and fan entertainment as needed
- Assist with promotional execution as needed
- Assist other departments when necessary
Knowledge and Skill Requirements:
- Bachelor's degree in Sports Marketing, Marketing or related field preferred
- At least three years prior sales and/or ticket office experience preferred
- At least three years of sports sales experience preferred
- At least two years of prior management and leadership experience preferred
- At least two years of negotiating contracts
- At least two years of managing budgets
- Prior experience with ticketing software preferred
- Excellent customer service skills
- Ability to solve problems quickly
- Attention to detail
- Ability to prioritize and manage multiple projects
- Good working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Adobe Suite, Internet and database programs
- Valid driving licence and ability to drive for organizational business
- Ability and willingness to work varied and long hours including nights, weekends, and holidays