Director of Warehouse Operations
: Job Details :

This Position Pays: $92,412-$115,515POSITION SUMMARY:The Director of Warehouse Operations is responsible for overseeing the overall operational administration and management of all Houston Food Bank's (HFB) warehouse and distribution activities. This position is responsible for the oversight and proper handling of the warehouse to meet safety and sanitation standards established by regulatory agencies, HFB, and the Feeding America network. The Director of Warehouse Operations is responsible for implementing strategies designed to move HFB's mission forward as indicated in the Strategic Goals, including the effective planning and execution of warehousing and distribution activities, the development of the departmental budget, and developing reporting staff members. This position will evaluate current systems and procedures and implement changes as necessary. The Director of Warehouse Operations must maintain a high level of customer service related to, partners, neighbors, donors, and volunteers.Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one's circumstances and showing ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what's right and acting. Transparency: Doing things openly and honestly.)ESSENTIAL JOB FUNCTIONS:The Director of Warehouse Operations must effectively carry out the essential job functions and responsibilities of this position in a manner that consistently demonstrates HFB's mission and core values.

Implements strategic plans for the food bank warehouse and distribution operations to ensure maximum efficiency and effectiveness in serving the community.

Ensures that all food safety protocols are followed, including proper storage, handling, and disposal of food products.

Oversees the implementation of all warehouse operations, including logistics, scheduling systems, delivery, loading dock activity, food storage and security, warehouse temperature control, pest control, emergency action plans, and closing procedures.

Responsible for leading the analysis of inventory levels to ensure equitable and impactful distribution of goods and materials.

Develops and drives a culture of yes through daily assessments and operational evaluation of opportunities to provide support and out-of-the-box thinking.

Upon review of the operating results of the warehouse and distribution operations, takes steps to address concerns.

Directs the activities involved in the efficient movement of products including accurate receipt, storage, and distribution maximizing space, and resources, and avoiding unnecessary waste or damages.

Establishes effective procedures and controls for the safe and efficient movement and preservation of product; monitors adherence to established procedures to ensure safety and sanitation measures are followed in keeping with Feeding American and American Institute of Baking (AIB) guidelines.

Ensures an accurate inventory of products at all times through a maintained inventory control system.

Proactively partners with the logistics leadership to ensure the scheduling and coordinating of deliveries, pickups, and distribution of products.

Directly accountable for the successful implementation, assessment, and transition of all new operational initiatives.

Analyzes trends in technology and assesses the impact of emerging technologies to create efficiencies in food warehousing.

Cultivates a high-performance, result-oriented work climate by maintaining positive working relationships with internal and external stakeholders.

Ensures accurate documentation of program procedures and best practices for internal use, as well as to enable sharing of successful models with other Food Banks and external stakeholders.

Using quantifiable metrics and management expertise, performs departmental audits to determine cost benefit as well as demand and service capacity.

Ensures optimal effectiveness and production through effective use of inventory software specifically warehouse management, inventory procurement and management, labor control, and distribution logistics.

Serves as a member of the leadership team and as such is responsible for providing leadership in decision-making and vision-building for HFB community.

Keeps informed regarding Feeding America, as well as county, state, and federal government contracts, disaster programs, etc., and assist with logistical aspects of HFB's disaster relief plan.

Serves as primary liaison with auditors for HFB warehouse.

Monitors and manages budgets, including reporting on expenses.

Maintains accurate records and reports on inventory, food distribution, and other operational data.

Serves as a liaison between the warehouse and other departments within HFB, ensuring clear communication and collaboration.

Fosters a positive and collaborative team culture that encourages continuous learning and improvement.

SUPERVISORY RESPONSIBILITIES:Manages one (1) or more functions by providing guidance and/or oversight to employees and/or contractors. Develops and maintains roles, responsibilities, and expectations. Practices performance management in support of employee development, and perform administrative duties associated with being a people manager. Responsibilities include interviewing, planning, assigning, directing work, and resolving problems. Responsibilities also include sponsoring and participating in and/or supporting project teams sponsored by other management team members.QUALIFICATIONS: Education/Experience:

• Bachelor's degree from an accredited four-year college or university in Supply Chain, Operations Management, or a closely related field preferred or an equivalent combination of education and experience required.

• Minimum of seven years of prior management experience in warehousing and distribution roles.
• Demonstrated senior leadership with strategic, policy, and budget planning experience.
• 3+ years experience with food distribution.
• 5+ years experience with distribution/logistics systems preferred.

Certificates, Licenses, and Registrations:

• Must have reliable transportation, a valid driver's license, and insurance
• APICS Certification (strongly preferred)

Special Knowledge/Skills/Abilities:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills.
• Ability to advocate and manage change and to adjust to dynamic situations productively and proactively.
• Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups.
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions.
• Ability to build and facilitate relationships at all levels of the organization, both internally and externally.
• Excellent communication and presentation skills, with the ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written.

• Must work effectively with situations that require tack and diplomacy.
• The ability to work on multiple projects simultaneously on a variable schedule based on project demand.
• Ability to meet and work with diverse populations and the general public.
• Ability to establish and maintain effective working relationships with subordinates, co-workers, and staff of other departments.

COMPLIANCE:Carries out responsibilities in accordance with HFB policies. Ensure compliance with regulatory requirements, including health and safety regulations, food safety standards, and Texas Department of Agriculture (TDA), USDA, and FDA requirements.To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)COMPETENCIES: Cultivates Innovation / Instill Trust / Drives Engagement / Situational Adaptability / Balance Stakeholders / Strategic Agility / Strategic Mindset / Builds Networks / Builds Effective Teams / Financial Acumen / Drives Vision & Purpose / Demonstrates Self Awareness PHYSICAL REQUIREMENTS:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 10 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The employee must occasionally travel to other sites for business.WORK ENVIRONMENT:The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to freezers, enclosed and/or tight spaces, wet and/or humid conditions, and areas in which moving mechanical parts, fumes, and toxic or caustic chemicals are present, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).TRAVEL REQUIRED: Minimal travel is required for this position (up to 10% of the time and on a domestic basis). This role supports all hours of operations at the Houston Food Bank facilities as necessary and may require flexibility occasionally (e.g., times of disaster, community events, company events).*Is legally able to work in the United States.The foregoing statements describe the general purpose and essential job functions required for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be required. Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.