Director, Operational Excellence
: Job Details :

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

In this role, the Director, Operational Excellence will lead critical strategic work in the areas of operational planning, reporting, and performance measurement for Village Medical. In this role, we are looking for an experienced, service-minded and individual who will serve as a critical resource in leading strategic projects and initiatives with senior management in executing business strategies.

Could this be you?

This person will be key to assimilating centralized strategies and programs with market-level nuances to drive the implementation of business strategies. This will require the individual to demonstrate personal initiative, ownership, and accountability to stakeholders, and an ability to build strong cross-functional relationships in a highly-matrixed organization. We are looking for a hands-on individual who will lead the implementation of large-scale strategic projects across the Village Medical system and can demonstrate the ability to influence and inform various stakeholders to successfully implement change.

How you can make a difference:

• Develop and implement strategic operational excellence programs to drive transformation in operations and maximize business results.
• Seek to understand local market nuances and partner with business leaders to evaluate proposals, build business cases, plan new joint initiatives, and determine how they fit into business capability roadmaps and priorities.
• Collaborate with business units and stakeholders to review processes to understand inefficiencies, demand, and proactively drive opportunities for continuous improvement in value optimization and business process.
• Work closely with stakeholders to identify and mitigate potential barriers or resistance to successfully implement change.
• Ownership of large-scale strategic planning processes including process enhancement, implementation and driving to completion. Lead change and execution on business objectives.
• Come from a place of “yes” and “we” to balance delivery of centralized programmatic changes and nuances within local markets to ensure results are valued at the market level and relevant to greater business needs
• Lead functional areas in implementation of process improvements and creation of KPIs/Metrics
• Serving as liaison between multiple high-level stakeholders to architect and publish project plans that support timely implementation of strategic project
• Managing and leading a team of direct reports to effectively achieve project goals and meet key project milestones.

Skills for success:

• You have high emotional intelligence, the ability to forge meaningful relationships, and can successfully navigate diverse stakeholder groups
• You are highly collaborative, yet skilled at influencing others to achieve results, particularly in a highly-matrixed environment
• Experience performing under pressure with a strong sense of urgency, attention to detail, and a commitment to doing what you say you will do
• You are solution-oriented and have a passion for being hands-on in problem-solving and execution
• You are self-starting and maintain a high sense of urgency and accountability in delivering measurable results in line with agreed upon timeframes
• You operate with a service mentality; putting the needs of the business and stakeholders above your own success – operating with a low-ego and a ‘roll up your sleeves' style
• Experience in leading change, communicating effectively, and overcoming resistance.
• Experience developing collaborative solutions and building consensus among diverse stakeholders.

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Experience to drive change:

• Bachelor's Degree required, Master's Degree preferred
• 7+ years of relevant, progressive healthcare operations experience; ideally a background that has used financial and other data to drive operational reporting and discipline
• Strong financial and data analytics acumen; operational in nature but with technical knowledge of systems and concepts and can liaise between data and operations
• Prior project management experience; Lean or other project management certification preferred
• Demonstrated organizational skills and the ability to effectively manage and pivot between competing priorities Proven experience operating successfully within ambiguity; a results-oriented professional who can make sense of chaos to continually deliver desired results
• A flexible mindset and personality; someone who can demonstrate the ability to think outside the box and formulate creative solutions
• Excellent interpersonal communication, a high attention to detail, and critical problem-solving skills to garner credibility and develop strong relationships
• Ideally located in a Village Medical market, with the ability to travel within market, or other markets, as needed, up to 50% of time

For Colorado Residents only: This is an exempt position. The base compensation range for this role is $140,000 to $165,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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