Location: Erie,PA, USA
UPMC is excited to invite you to apply for the Director of Operations position! This full-time role requires frequent travel to our practice locations, primarily in Erie County. The position offers a Monday to Friday schedule, with day shift hours from 7 AM to 5 PM-no weekends or holidays required. We are seeking a candidate with medical office experience, ready to work with a dynamic Physician Network and contribute to the continued success of our operations. Apply today to join a great team and receive a robust Totals Reward package!
**Responsibilities:**
+ Supervise coding and charge entry staff to improve revenue processes and address insurance and reimbursement issues within community-based BU.
+ Foster a culture of service excellence by consistently meeting internal and external customer requirements.
+ Lead assigned committees and oversee special project activities, providing direction and leadership.
+ Implement and evaluate quality initiatives to improve patient outcomes, including patient access and satisfaction efforts.
+ Collaborate with managers and division chiefs to develop action plans that exceed customer expectations and improve service levels.
+ Develop, monitor, and manage BU operating and capital budgets, ensuring compliance with financial goals across departments.
+ Oversee charge lag processes to ensure timely fee entry into EPIC systems and maximize reimbursement strategies.
+ Manage human resources functions within BU, including recruitment, performance evaluations, and staff mentoring, while ensuring compliance with regulatory standards.
Required:
+ Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 5 years of experience
+ OR - Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / FMR Program Graduate / 3 years of experience
+ OR - Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 3 years of experience
+ OR - Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / Fellowship Program Graduate / 3 years of experience
Preferred:
+ Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management
+ Knowledge of revenue cycle, physician billing, and contracts
**Licensure, Certifications, and Clearances:**
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**