Location: Melbourne,FL, USA
POSITION SUMMARY
The Director of Operations is fully engaged in providing the environment and staff to assist physicians in performing quality care in a timely, safe, efficient, and professional manner. Direct operational responsibilities may include but are not limited to: Diagnostic Radiology, Mammography, Ultrasound, Radiology Support, Nuclear Medicine, CT, MRI, Respiratory Therapy, EEG, Pulmonary Function, and Volunteer Services. The Director of Operations provides on-site leadership and has operational responsibility within matrixed areas including but not limited to: Clinical Engineering, Dietary, General Stores, Heart and Vascular Services, Housekeeping, Laboratory Services, Pharmacy, Plant Engineering (Plant Ops), Registration, Rehab Services, Safety & Security, and Transport. The Director of Operations provides operational leadership and oversight of a Hospital Division department or service line.
PRIMARY ACCOUNTABILITIES
* Acts under the direction of the Site Administrator/Vice President of Operations keeping them informed on the progress and status of departmental objectives and action plans.
* Responsible for planning, implementation, and evaluation of goals/objectives for all departments of responsibility. Meets regularly with the management team to discuss the progress and status of departmental objectives and action plans.
* Plans, directs, and supervises all technical aspects of departments of responsibility.
* Provides oversight and evaluation of programs and services, striving to be an industry leader.
* Directly responsible for the maintenance of existing equipment and such contractual services as may be required; recommends action on equipment modification, new equipment, and essential construction within the departments
* Assists in the planning for all new departmental facilities, including equipment and personnel needs.
* Ensures assigned departments are prepared and maintains documentation to pass regulatory inspections, including TJC, AHCA, ACR, IAC, MQSA, HRS, CAP, etc.
* Participates in facility contract management through review and escalation for revision, renewal, or termination.
* Represents the hospital as appropriate in its relationships with customers, providers, suppliers, competitors, government agencies, professional societies, and similar groups.
* Coordinates departmental purchasing and is responsible for stock level, storage, and utilization. Prepares and manages operating personnel and budgets in a fiscally responsible manner
* Coordinates resources with an understanding of patient care needs, projected patient census, and changes in healthcare technology. Reviews monthly operational budget and reports abnormal findings to Site Administrator/VP of Clinical Operations.
* Participates in the development of hospital strategic plan and provides direction in all areas of responsibility to ensure continued growth, increased revenues, and operating income consistent with goal for the fiscal year.
LEADER ACCOUNTABILITIES
* Defines and communicates a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally leads the team to achieve that vision.
* Provides leadership, motivation, coaching, feedback, and support to foster and strengthen growth and development of an effective, high performing team.
* Leads change through effective communication, explaining the connection and value to the organization, and creating stronger buy-in and urgency while understanding the impact on the team to obtain commitment.
* Demonstrates openness to hearing diverse ideas and thoughts; creates a sense of inclusivity; and encourages collaboration across teams to help break down silos to meet the team's and organization's goals.
* Recruits, selects, grows, and retains highly engaged, high-performing diverse and inclusive associates.
* Displays strong strategic and financial acumen in areas of responsibility in alignment with the organization's strategic objectives.
MINIMUM QUALIFICATIONS
* Education: Master's Degree in Business or Healthcare Administration or related.
* Work Experience: At least five (5) years of leadership experience preferably in healthcare.
* Knowledge/Skills/Abilities:
* Keyboarding skills and proficiency in MS Office Suite applications with excellent oral and written communication and presentation skills.
* Excellent interpersonal skills to effectively interact with all levels of associates and executive leadership.
* Demonstrated leadership skills with ability to continually assess and prioritize accordingly.
* Excellent organizational skills with ability to adapt to and implement change.
* Flexibility and availability to work long and varied hours.
* Critical thinking and decision-making skills with ability to interpret data.
* Ability to respond appropriately in stressful and emergent situations.
PREFERRED QUALIFICATIONS
* Work Experience:
* At least five (5) years of leading and managing a hospital service or multiple departments within a hospital
* Previous experience leading Process Improvement and implementing LEAN Principles
* Licensure/Registration/Certification:
* One of the following is preferred:
* Fellow of the American College of Healthcare Executives (FACHE).
* Registered Radiology Technologist (Registered by ARRT) (any modality/discipline) and FL State License.
* OR Registered by the American Registry of Radiologic Technologists (ARRT) or by the Nuclear Medicine Technology Certification Board (NMTCB),
* OR Registered Sonographer (Registered by ARDMS, ARRT or CCI) and FL State License,
* OR BS in Respiratory Therapy (Registered through NBRC) and FL State License,
* OR Registered Nurse (RN) with cardiovascular experience and FL State License,
* OR Florida State Licensed General Radiographer and/or other Imaging Technologist or Respiratory Therapist (if applicable).
PHYSICAL REQUIREMENTS - Sedentary
* Majority of time involves sitting or standing; occasional walking, bending, and stooping.
* Long periods of computer time or at workstation.
* Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
* May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
* Communicating with others to exchange information.
* Visual acuity and hand-eye coordination to perform tasks.
* Workspace may vary from open to confined, onsite, or remote.
* May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.