Director Operations Program Support
: Job Details :

Position at MTA Construction & Development

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

JOB TITLE:

Director, Operations Program Support

AGENCY:

Construction & Development

DEPT/DIV:

Operations/Operations

REPORTS TO:

Chief Administrative Officer

WORK LOCATION:

2 Broadway

HOURS OF WORK:

9:00 AM to 5:30 PM or as required (7.5HR/ DAY)

HAY POINTS:

924

SALARY RANGE:

$ 121,429 to $159,376

DEADLINE:

Open Until Filled

Summar

The Director of Operations Program Support, and is tasked with developing new innovative ways of thinking along with new business process changes and supporting tools, systems and technology in order to meet the challenges of operating under a new construction and development programmatic and operational environment. The person in this role will apply technical expertise to facilitate resolution of integration issues with various C&D departments to create and develop business solutions that fast track and automate operational processes and support capital program needs. The incumbent will be responsible for creating information extraction and analysis tools that aid in data management as well as contributes to the faster delivery of KPIs, metrics, dashboard reporting and business trends and insights. They will work with internal stakeholders and other business professionals to identify analytical requirements, research best practices and support solutions for current business operations and produce data analysis and reports. The Director Operations Program Support will also serve as an interface with other members of senior management to establish new performance metrics, as well as drive sustainable improvements through change management and innovative business processes to support C&D's transformation and consolidation.

Responsibilities

The Director is guided by various procedures and specialized standards.

Makes recommendations for policy and procedural changes with final approval from senior management and supports the implementation of such changes.

Typical duties may include:

Provide direction within their area of responsibility to ensure effective implementation of administrative processes and provide recommendations for efficient and effective departmental or business unit operations.

Manage provision and coordination of administrative functions within their area of responsibility or a business unit, including but not limited to some of the following areas: capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, audit response, internal controls, and/or equipment/supplies management.

Coordinate with related parties throughout C&D and the MTA agencies.

Manage the development, analysis, reporting, and maintenance of data and related systems required for effective operations in project management, business unit, or departmental operations.

Provide input into overall strategy and approach in consultation with senior management.

Directly prepare data analysis, reporting, and presentations related to capital project management, business unit, and/or departmental operations.

May direct data and document management activities for project management systems within a business unit or integrated project.

May manage activities to prepare and support personnel requests and documentation for a department or a business unit, including temporary staffing services.

Coordinate within the business unit(s).

Maintain related reports and data.

May manage and provide input to resolve complex issues for contracts and procurement requests supporting operations or capital program/project-related issues.

Education and Experience

Bachelor's degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.

Must have a minimum of ten (10) years of related experience.

Must have a minimum of five (5) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.

Competences:

Demonstrated experience in managing diverse administrative functions supporting operations of a large organization.

Experience in implementing MTA policies and practices related to project management, budget, human resources, procurement, payment processing, facilities management, timekeeping, and/or other administrative functions preferred.

Ability to manage complex, sensitive issues with high confidentiality and judgment.

Excellent communication and interpersonal skills.

Ability to build relationships and work collaboratively with stakeholders at all levels.

Demonstrated ability to work in a high-profile, high-pressure environment effectively.

Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.

Extensive knowledge and ability to create, maintain, and update SharePoint lists, databases, MS Excel, MS PowerApps, MS PowerBI and Data Visualization applications.

Demonstrated ability in statistical analysis of problems and evaluating business processes and identify areas of improvement.

Demonstrated ability and understanding of how the overall capital program and operational business solutions are positioned, deployed and supported within MTA Construction and Development and throughout the MTA.

Must have knowledge of business processes, process mapping, and process optimization. Must possess excellent team-building, listening, problem-solving, and prioritization skills.

Demonstrated proficiency in PeopleSoft, Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook), Power BI, Teams, or similar applications.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission ).

Selection Criteria

Based on evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the Careers link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.