LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. THE ROLE The Director of Premium Services position will report to the General Manager and is responsible for effectively and profitably managing and directing all day-to-day aspects of the premium services operations including Clubs, Suites, Club Level, In-Seat Service, and all other pertinent areas of premium services. ESSENTIAL FUNCTIONS
- Manage all facets of the premium food and beverage operations to achieve operational budgets, manage monthly P&L statements and ensure that all financial reporting is accurate
- Provide leadership, coaching and mentorship to a staff responsible for executing the premium business plan
- Achieved planned costs in labor and COGS and work within budgeted guidelines
- Develop annual operating budget and quarterly reviews vs plan
- Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices
- Oversee monthly inventory for premium services operations
- Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials
- Ensuring proper operational condition of all food service equipment
- Work closely with sub-contractors to ensure all operational needs are met and terms of contract are followed
- Develop new concepts that best serve the desires of our guest and incorporates industry trends
- Recruit, interview, hire, training and further the abilities of all event service staff
QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor s degree with a minimum of 5-7 years of management experience in the contract foodservice industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue.
- Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
- Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership and management skills
- Customer service oriented with the ability to interact with all levels of Legends and KSE management
- Must be available to work extended hours due to business requirements including late nights, weekends and holidays
- Must be able to work in a team environment
- Knowledge of accounting policy and procedures is preferred
COMPENSATION Competitive salary $90,000 - 100,000, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONSLocation: On Site The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.