Director, Process Optimization. New York. Posting Date: 09/12/2024. Deadline: 10/03/2024 Role Title Director, Process Optimization Grade Level F13 Reporting To Sr. Director of Global Operations Program/Tool/ Department/Unit Name Global Operations Role Purpose The Director of Process Optimization will be responsible for the planning, management, and coordination of the implementation of continuous process improvement at OSF. As such, the role will support organizational development and change management. This role aims to enhance the organization's capacity to drive efficiency, quality, and continuous improvement across all functions. The Director will maintain and embed processes for continuous improvement by liaising with functional stakeholders across the organization. The position will serve as a source of expertise and support, ensure that projects incorporate change management good practice, and interface with management and staff to ensure that improvements are smoothly, effectively, and consistently implemented. This position will ensure appropriate sequencing in order that the organization can absorb them effectively. An illustrative list of organizational-level projects in 2024/2025 includes - Ensuring consistency, continuity, and compliance as the organization fully transitions from as is to to be structures within the E2E change process. Supporting the continued functional transformation of operations. Supporting the implementation of new policies and processes across operational and programmatic workflows as well as the alignment of technology and systems as required. Contributing to culture change work alongside colleagues in People & Culture and other key stakeholders. Key Responsibilities
- Coordinate and provide counsel to functional stakeholders on process improvement and implementation.
- Contribute to organizational development and change implementation to ensure a fast rate of and successful adoption to change .
- Embed continuous process improvement as practice in the organization.
- Collaborate with cross-functional teams such as to design, implement, and assess effective communication and training plans with internal stakeholders.
- Develop and deliver training materials, including Lean Six Sigma courses, and coach colleagues on process improvement methodologies.
- Convene cross-organization forums as required to manage the flow of changes impacting the organization.
- Analyze relevant data and provide regular reports to leadership, highlighting achievements, areas for improvement, and recommendations.
- Provide support and problem-solving advice to leaders and people managers to help them instill change in their teams, as well as directly supporting project teams.
- Evaluate the impact of process improvement, identify risks and develop risk mitigation tactics in cooperation with the Senior Director of Global Security and Risk.
- Contribute to an integrated approach to improving organizational culture through cooperation with relevant stakeholders.
- Establish metrics to monitor the progress and effectiveness of process improvement initiatives, making data-driven adjustments as needed.
- Conduct rapid scoping and root cause analysis of functions within various departments to identify process errors and improvement opportunities.
- Introduce and ensure adherence to standardized processes.
- Foster a culture of continuous improvement by promoting best practices and lessons learned from past change initiatives.
Key internal relationships VP and COO; Senior Director, Global Operations; Director, Office of VP and COO; Administration Officer, Office of VP and COO; Managing Directors & Senior Directors and their offices.
Key external relationships External suppliers as required.
Qualifications Essential:
- Bachelor's degree or equivalent
Desirable: - Continuous Improvement technique accreditation
- project management accreditation
Experience Essential:
- Substantial years of successfully managing process improvement, and contributing to organizational development and change management from within an international organisation
- Prior experience of building organisational capabilities across a broad range of stakeholders
- Proven project management and process improvement experience in a multi-jurisdictional organisation
- Experience of developing integrated operations platforms through appropriate processes.
- Effectively lead and managed work with efficiency in a fast-paced environment, troubleshooting and following projects through to completion, within strict deadlines and without loss of attention to detail, budget and reporting
- Experience of working with organisations with a globally distributed presence
Desirable: - Blend of commercial and non-profit career experiences
- Certification in project management
Competencies Functional Competencies: - Excellent written, verbal, organizational, analytical and interpersonal skills; exercise good listening and communication skills with sensitivity to cultural communication differences; experience and confidence reporting to and briefing executive leadership
- Develop and execute a comprehensive process improvement approach that aligns with the organization's objectives. This includes creating a roadmap for change, setting clear milestones, and identifying potential risks and mitigation strategies
- Assess existing business processes, identify inefficiencies, and develop strategies for process optimization. This may involve streamlining workflows, reducing waste, enhancing overall efficiency, and overall systems design
- Act as a change champion within the organization by inspiring and motivating teams to embrace change and continuous improvement as part of the organizational culture
Personal Competencies: - Effectively work as both a team member, with a high-level of initiative, self-motivation and ability to set and meet goals and timelines, providing poised and concise leadership under pressure
- Ability to work in a transparent and coordinated manner, ensuring that stakeholders are aligned as they move forward
- Exceptional stakeholder management skills, able to engage and influence at senior levels in an organisation
- Pleasant, diplomatic manner and disposition in interacting with colleagues and the general public, showing discretion and ability to handle challenging issues
- Demonstrates commitment to OSF's core values of humility, commitment, collaboration, respect, inclusivity and integrity
- Commitment to continuous learning and growth in the areas of diversity, equity, inclusion, antiracism and social justice
- Commitment to listening and working with humility; ways of working that are respectful to all people; and that support space and voice for all diverse perspectives in our workplace
Languages: - An excellent knowledge of English (written and spoken)
- Fluency in other languages would be an asset (if local language is not English)
The salary range for this role in the US is $145,100 - $275, 700. The final offer is influenced by a wide array of factors including but not limited to skill set and level of experience. Competitive rates of pay apply. Open Society Foundations is committed to advancing diversity, equity and inclusion, and to building a diverse staff that reflects the movements, issues and communities that our mission serves. Candidates from all underrepresented backgrounds, identities and communities are encouraged to apply. We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.