Location: Mc Lean,VA, USA
BBB National Programs
BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.
Director, Program Operations & Analytics
WHO WE ARE
We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.
YOUR IMPACT
As the Director, Program Operations & Analytics at BBB National Programs, you will support the Chief Financial Officer & Chief Operating Officer, working to drive strategic initiatives, streamline operations, and provide critical analytical support. You will plan and execute day-to-day operational capabilities, and partner with leaders on the delivery of operational and business objectives and key initiatives.
Essential Duties and Responsibilities
WHAT YOU WILL BRING
Must have:
Let us know if you have:
Knowledge and/or experience in AI/automation tools and how they integrate business processes
Experience leading change management initiatives, particularly in the adoption and effective use of new technologies or processes
Fortune 500 or Big 4 experience
WHAT WE OFFER:
At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace. Cultivating a team of talented and engaged professionals who seek out new challenges and opportunities catalyzes our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.
Health & Welfare Benefits: You will be offered a comprehensive plan offering health, dental and vision plans. paid short-term disability insurance, and life insurance.
Financial Well-Being: Build your retirement savings with our 401k plan matching up to 7% of your contributions.
Time Off: You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and sick leave.
Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.
Environment: Our modern headquarters in McLean, VA and new office location in New York, NY provide the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive mindset and diverse workforce are strengths in fulfilling our mission; therefore, we continuously work to engage and develop diverse and inclusive talent and leaders.
BBB National Programs is proud to be an equal employment opportunity employer.