The Purchased Services and Capital Equipment Director will implement the CHC Supply Trust organizational strategy and help contract participation and coverage, and generate revenue from the Purchased Services and Capital Equipment expense categories for Community Hospital Corporation member hospitals. Director will manage and grow purchase services and emphasis focused on a large Purchased Service expense categories that could represent 30% - 50% or more of the total supply chain cost structure of the hospital while maintaining a membership focused, virtual integrated delivery network (IDN) methodology, and driving high contract compliance to the HealthTrust GPO. This is an exciting onsite role at our beautiful corporate offices located in Plano between Legacy West and Grandscape. At CHC we enjoy an outstanding work environment, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, free covered parking, and a great company culture. This position requires travel of up 30% for new strategic business and regional meetings, business reviews and conferences. The incumbent will also provide service vendor subject matter expertise, RFI/RFE/RFP leadership, coordination, and support for operational leaders at all entities. This role will also be responsible for growing Capital Equipment spend with member facilities through managing quote review services, vendor promotions/group buys, and other innovative ways of engaging members. Responsibilities
- Manage a comprehensive Purchased Services and Capital Equipment program for CHC member hospitals, delivering cost savings, GPO-contracted terms and conditions, and revenue through increased GPO contract adoption.
- Collaborate effectively with supply chain operations, GPO implementation, strategic account and vendor management, and the CHC Supply Trust team to support member hospitals.
- Develop, implement, and monitor supply chain goals and objectives for capital and purchased services contracting and management, integrating hospital stakeholders into the decision-making process for broad purchased services categories.
- Work directly with CEOs, COOs, and CFOs to exceed purchased services contracting expectations at each hospital, align with corporate supply chain initiatives, and lead and influence teams to ensure timely and effective performance.
- Develop and oversee procedures for monitoring purchased services contracting, contract connection/adoption, and vendor management activities, including overseeing relationship management to ensure vendor performance meets established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Create task forces, committees, or stakeholder decision groups as needed to drive commitment and compliance on specific purchased services categories, such as clinical, financial, environmental services, and support services.
- Act as a liaison to HealthTrust Purchased Services Leadership to coordinate and escalate communication with vendor senior management to increase contract connection and adoption.
- Develop and manage a business plan and purchased services program, including budgeting, scheduling vendor business reviews, pro-forma projections, project plans, milestone development, goals, and objectives.
- Drive the identification and modification of core business processes centered around purchased services that require change by participating hospitals to enhance the membership experience.
- Develop and deliver presentations to executives and others on strategies, programs, practices, and issues related to purchased services expense and contract management.
- Develop negotiation strategies and lead negotiations with vendors to drive contract adoption.
- Ensure compliance with policies and programs in alignment with the sourcing strategy.
- Facilitate and coach the team on active and ongoing account management, collaborating with corporate teams to optimize the cross-business unit approach and strategy with targeted strategic management accounts.
- Gain a strategic understanding of customer needs and challenges, and align GPO and custom solutions to meet member requirements.
- Identify and escalate critical issues, and quickly resolve them with creative solutions.
- Implement and measure GPO compliance and customer progress towards cost savings and reduction goals.
- Possess and apply a broad understanding of the healthcare market and assigned client organizations through self-discovery, participation, and membership in healthcare organizations and commercial training.
- Work with the Analytics Operations team to develop and enhance effective and innovative support tools, such as dashboards, that enhance CHC's competitive position and value proposition to targeted members.
- Continually review and analyze the performance of third-party vendors engaged to aid in benchmarking, spend management, and performance improvement activities, to ensure that vendors are providing efficient and quality service and products while assisting in achieving productivity targets.
- Create, manage, distribute, and drive RFP/RFI processes, as well as negotiations with vendors, for purchased services on behalf of member hospitals.
- Support external engagements by leveraging healthcare industry expertise relative to capital equipment, leading projects, and partnering with other subject matter experts to deliver thought leadership to members around capital equipment.
- Manage capital and purchased services quote review services for member hospitals.
- Develop and oversee capital equipment strategic sourcing initiatives, such as standardization, utilization, bulk buys, group buys, etc.
- Develop and maintain policy and procedure around capital equipment and purchased services for corporate use.
Requirements Required qualification(s) for this position include:
- Bachelor's Degree in Business Administration, Supply Chain or related field
- A minimum of 6 years of supply chain experience. Experience in a healthcare setting in purchased services and/or capital equipment is preferred but other experiences are also acceptable (i.e. consumer supply chain, supply chain or procurement management consulting)
- 3 years or more of experience and a proven track record in process improvement and cost reduction in purchased service categories
- Previous proven record of delivering results in complex and multi-faceted operating environment
- Strong record of accomplishment in process improvement methodology, change management, and operational improvement in complex, interconnected systems.
- Certification as a CMRP or CPSM is preferred.
Skills and Knowledge
- Requires a high level of analytical and organizational skills to effectively develop staff, develop and monitor budgets, plan for the short and long term, and solve complex technical and human resource problems to ensure optimal service development and maintenance.
- Ability to make sound and accurate judgments in a timely manner.
- Ability to build relationships, negotiate, influence, and create win-win situations with multiple stakeholders, including facility executives and corporate staff.
- Expertise in contracting and negotiations, including the accession and implementation of Group Purchasing Organization (GPO) contracts to benefit CHC and its GPO members.
- Strong customer and service orientation.
- Ability to communicate openly, respectfully, effectively, and timely with multiple audiences.
- Ability to manage competing priorities, work under pressure, and meet deadlines in a fast-paced business environment.
- Exceptional interpersonal and communication skills, both verbal and written, to negotiate, present, and resolve complex issues effectively with internal and external customers.
- Extensive knowledge of healthcare supply chain best practices, including purchasing, inventory management systems, procurement, supply distribution and operations, contracting, capital equipment, and automated systems.
- Exemplary ethics in words and deeds, and the ability to foster a culture of integrity among staff.
- Current on competitor offerings, trends, developments, and legislation that impact the areas of responsibility, and the ability to communicate this understanding to staff.
- Regular collaboration with hospital administration to identify and resolve problems, coordinate services, and improve offerings.
- Proficient PC skills, including Microsoft Word, Excel, and PowerPoint.
Benefits Comprehensive health and welfare benefits package is offered as part of total compensation.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Wellness Resources and other benefits
CHC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.